General Policy
Return and Replacement:
Customers may request for a return and replacement:
- when the bag arrived damaged
- when customer receives the wrong bag, color, or design
- when the order has a missing item
Request may be rejected when:
- the bag has been used, damaged, or altered by the customer
- the customer cannot provide the required order information or proof needed
- the request is outside the company's return period
Filing for a Return:
Requests must be sent within 7 days of receiving the order. Kindly send us the following:
- a clear unboxing video showing the damaged item
- clear photo or video showing the damaged item
Who Pays Shipping?
nikistudiosph covers shipping if damaged or the wrong item (style/color/size) was sent.
How to Request a Return and Replacement:
- Message Us: DM @nikistudiosph on Instagram with photos/videos needed, along with your Name, Order #, Date When Item Was Received, Reason for Request.
- Get Approval: We’ll reply within 24–48 hours with instructions.
- Ship It Back: Return the item within 3 days of approval and share your proof of shipping to get reimbursement for the shipping fee. Once the damaged item is received, the replacement item will be delivered.
Note: Once handed over to the courier, transit delays are beyond our control and do not qualify for order cancellations or refunds.