AVRENOR Digital Systems Limited

Subject to applicable law and the exceptions below, SENVORYN does not ordinarily provide voluntary change-of-mind refunds once digital supply or access has begun.

WHEN WE WILL HELP

For assistance under SENVORYN's voluntary refund and problem-resolution policy, please contact us within 14 days of purchase if:

• you were charged more than once;
• you did not receive access to your purchase;
• the supplied file is corrupted, incomplete or cannot reasonably be used;
• you were supplied the wrong product; or
• the product materially differs from its description.

For a delivery or file problem, SENVORYN may first redeliver, replace or correct the affected digital product. If a qualifying material problem remains unresolved, an appropriate refund may be provided.

A duplicate payment confirmed by our transaction records will ordinarily be refunded.

CHANGE OF MIND

Unless required by applicable law, SENVORYN does not ordinarily provide refunds merely because you change your mind after digital supply or access has begun, do not use the product, or expected material or outcomes that were not included in the product description.

HOW TO REQUEST ASSISTANCE

Contact support@senvoryn email address used for your purchase, your order or transaction details, and a brief description of the problem.

SENVORYN aims to respond to support requests within 2 business days.

EXERCISE A STATUTORY RIGHT OF WITHDRAWAL

If applicable law gives you a statutory right to withdraw from an eligible SENVORYN online purchase and you wish to exercise that right, you may submit your request using our electronic withdrawal form.

Submitting the form does not create a withdrawal right where one does not apply or where an applicable right has already been validly lost. Your statutory rights remain unaffected.

STATUTORY RIGHTS

The 14-day period above is SENVORYNs voluntary commercial problem-reporting period. It does not shorten or replace any longer period, cancellation right, refund right or other remedy that applies to you under mandatory law.

Nothing in this policy excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded, restricted or limited.

Where applicable law gives you cancellation or withdrawal rights, including rights relating to digital content, those rights apply according to law.