For a question before purchase, tell us what you would like to clarify. For a download or technical problem, please include:

• your order email and the product name;

• your operating system and Chrome version;

• the exact step that failed and the error message;

• optionally, a cropped screenshot showing only the problem.

Please do not send private wedding wording, guest lists, identity documents or payment credentials. The current verified environment is desktop Chrome on macOS with ordinary local-file and download permissions; Windows, mobile devices and other browsers are not verified for this version.

Support covers qualifying download or technical problems under the Refund Policy. It does not include translation, proofreading, etiquette advice, custom design or printing services. The 7-calendar-day technical-problem reporting period is not a free trial or a no-reason refund window. Mandatory rights remain available.