Last updated: September 27, 2026

Double Joy is a downloadable digital product delivered immediately after purchase.

No change-of-mind refunds after digital delivery

Except where applicable law requires otherwise, the purchase is final once payment is completed and access to the digital product is provided. We do not provide refunds because you changed your mind, no longer need the product, completed or exported your stationery, used an unsupported browser or application, entered incorrect wording, or expected translation, etiquette, printing or custom-design services that are not included.

Please review the product description, supported environment, sample images and self-service boundaries before purchasing.

Duplicate charges and qualifying digital-content problems

Verified duplicate charges will be refunded.

If the delivered files are missing, corrupt, materially different from the product description, or do not work as described in the stated supported environment, contact Useful Shelf within 7 calendar days of purchase. This is a technical-remedy reporting period, not a free trial or a no-reason refund window.

“Materially different” means that a promised core file or function shown on the product page at the time of purchase is absent. It does not mean a change in aesthetic preference, a user-entered wording mistake, or dissatisfaction with an excluded service or outcome. The stated supported environment for this version is desktop Google Chrome on macOS with ordinary local-file and download permissions. Windows, mobile devices and other browsers have not been verified for this version; managed-device restrictions are not promised.

Use the contact email shown on your Payhip receipt or the Contact page in the Useful Shelf store. Include the order email, product name, operating system, Chrome version, exact step that failed and the error shown. A cropped screenshot is optional when the error cannot be described clearly. Do not send private wedding wording, guest information, identity documents or payment credentials.

We will first provide a working replacement, correction or a bounded troubleshooting step. If we cannot make the product conform to its description within 3 business days after receiving the information listed above, we will initiate an eligible full refund to the original payment method. Your bank or payment provider may take additional time to display the credit.

After a refund, Payhip download access and the license to use Double Joy end. Please delete downloaded copies and exported files that contain the product artwork.

Scope

Except where applicable law requires otherwise, refunds and remedies are limited to the amount paid for the digital product. They do not reimburse printing services, paper, ink, shipping, third-party software, lost time, user-entered wording errors, translation or etiquette decisions, or another provider's work.

Nothing in this policy limits consumer rights or remedies that cannot legally be waived. Where applicable law provides a longer period or a different remedy for faulty or misdescribed digital content, that law controls.