Refund Policy

Wegatel AI Marketing

Last Updated: January 2, 2025

Overview

At Wegatel AI Marketing, we strive to provide high-quality digital products and services. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Important Note: Due to the digital nature of our products, all sales are generally final. However, we understand that certain situations may warrant a refund, and we handle each case fairly and individually.

1. Digital Products (One-Time Purchases)

1.1 Standard Policy

Digital products including e-books, guides, templates, and educational content are non-refundable once delivered, except in the specific circumstances outlined below.

1.2 Eligible Refund Circumstances

Technical Issues:

Product files are corrupted or unreadable
Download links are non-functional and cannot be resolved within 48 hours
Product content is significantly different from what was advertised
Missing files or incomplete product delivery

Purchase Errors:

Duplicate purchases made by mistake (only one duplicate will be refunded)
Unauthorized purchases (subject to verification and fraud prevention measures)

Quality Issues:

Product contains significant errors that prevent its intended use
Content is substantially incomplete or differs materially from the description

1.3 Non-Eligible Situations

Refunds will NOT be provided for:

Change of mind after purchase
Buyer's remorse or dissatisfaction with content style
Inability to use the product due to lack of technical skills
Misunderstanding of product requirements or compatibility
Products that have been partially or fully consumed/downloaded successfully

2. Subscription Services

2.1 Initial Cancellation Period

24-Hour Window: Full refund available if you cancel within 24 hours of your initial subscription
This applies only to first-time subscribers to a particular service

2.2 Ongoing Subscriptions

No Partial Refunds: We do not provide refunds for partial billing periods
Cancellation: You may cancel at any time, with access continuing until the end of your current billing period
Technical Issues: Prorated refunds may be provided for extended service outages exceeding 48 hours

2.3 Subscription Modifications

Downgrades take effect at the next billing cycle with no refund for the current period
Upgrades are charged immediately with prorated billing adjustments

3. Refund Request Process

3.1 How to Request a Refund

Step 1: Contact Us Submit your refund request through one of these methods:

Email through your Payhip account
Contact form on our store page
Direct message through the platform

Step 2: Provide Required Information Include the following in your request:

Order confirmation number or transaction ID
Email address used for purchase
Date of purchase
Detailed explanation of the issue
Supporting evidence (screenshots, error messages, etc.)

Step 3: Allow Processing Time

Initial response within 2-3 business days
Investigation and resolution within 5-7 business days
Complex cases may require additional time

3.2 Time Limits for Requests

Digital Products: 7 days from purchase date
Subscriptions: 24 hours from initial subscription for full refund; anytime for cancellation
Technical Issues: 30 days from purchase date with proper documentation

4. Refund Processing

4.1 Approved Refunds

Processed within 5-10 business days of approval
Refunded to the original payment method used for purchase
You will receive email confirmation once processing begins

4.2 Processing Times by Payment Method

Credit/Debit Cards: 3-5 business days after processing
PayPal: 1-2 business days after processing
Bank Transfers: 5-10 business days after processing

Note: Processing times may vary depending on your financial institution and may take longer during holidays or weekends.

4.3 Currency and Fees

Refunds issued in the original currency of purchase
Payment processing fees are non-refundable
Currency conversion fees (if applicable) are not covered

5. Partial Refunds

5.1 When Applicable

Partial refunds may be considered for:

Bundle purchases where only some items have issues
Subscription services with extended technical problems
Products with missing components that cannot be resolved

5.2 Calculation Method

Partial refunds are calculated based on:

The specific items or services affected
Time remaining in subscription periods
Proportional value of unusable content

6. Refund Alternatives

Before issuing refunds, we may offer:

Product Replacement: Alternative versions or updated files
Service Credit: Credit toward future purchases
Technical Support: Extended assistance to resolve issues
Product Exchange: Different product of equal or lesser value

7. Dispute Resolution

7.1 Internal Review

If you disagree with a refund decision:

Request a review within 7 days of the decision
Provide additional supporting information
A senior team member will conduct the review

7.2 Third-Party Resolution

For unresolved disputes:

Contact Payhip customer support for platform-related issues
Initiate a chargeback through your payment provider as a last resort
Consider mediation services for complex disputes

8. Fraud Prevention

8.1 Security Measures

We employ various measures to prevent fraudulent refund requests:

Purchase verification and account authentication
Download and usage tracking
Pattern analysis for suspicious activity

8.2 Consequences of Fraudulent Requests

Permanent ban from future purchases
Legal action if warranted
Cooperation with payment processors and law enforcement

9. Changes to This Policy

9.1 Policy Updates

We may modify this policy at any time
Changes take effect immediately upon posting
Significant changes will be communicated via email when possible

9.2 Grandfathering

Existing purchases remain subject to the policy in effect at time of purchase
New policies apply to future purchases only

10. Contact Information

For refund requests or questions about this policy:

Through Payhip Platform:

Use the contact form on our store page
Send a message through your account dashboard
email: refunds@wegatel.com

Response Times:

Initial acknowledgment: Within 24-48 hours
Full response: Within 2-3 business days
Complex issues: Within 5-7 business days

11. Legal Considerations

11.1 Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable laws. In some jurisdictions, you may have additional rights that cannot be waived.

11.2 Governing Law

This refund policy is governed by the same laws that govern our Terms and Conditions.

Wegatel AI Marketing

Your success in AI marketing is our priority

Last Updated: January 2, 2025

Effective Date: January 2, 2025

This refund policy should be read in conjunction with our Terms and Conditions. In case of any conflict between the two documents, the more specific terms in this Refund Policy will take precedence for refund-related matters.