Refund & Withdrawal Policy

We want to keep our refund policy simple and fair. Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

Priority Queue Access

Priority Queue is a digital service that provides priority access to our DayZ server queue for a period of 31, 62 or 96 days.

The access period begins once your Priority Queue has been activated.

Refunds

If your Priority Queue has not yet been activated, please contact us as soon as possible if you made a purchase by mistake or need assistance with your order.

Once Priority Queue access has been activated, refunds are generally not provided simply because you no longer wish to use the service, stop playing on the server or do not make use of your Priority access.

This does not affect your statutory right of withdrawal or any other mandatory consumer rights.

Incorrect PlayStation Name

Please make sure that the PlayStation Name entered during checkout is correct.

If you notice a mistake, please contact us through a Support Ticket on Discord as soon as possible so we can try to correct it.

Server Bans

Priority Queue does not exempt players from our server or community rules.

If you are temporarily or permanently banned from the server due to a violation of these rules, you will not normally be entitled to a refund or extension of your Priority Queue access.

Mandatory statutory consumer rights remain unaffected.

Technical Issues

If Priority Queue cannot be provided due to a technical issue on our side, please contact us through Discord Support so we can investigate and resolve the issue.

Temporary server downtime, maintenance, updates or other short-term interruptions do not normally qualify for a refund. Mandatory statutory rights remain unaffected.

Right of Withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the date on which the contract is concluded.

To exercise your right of withdrawal, you must inform us:

CTMLK

Sarina Lauk

c/o POSTFLEX PFX-722-256

Emsdettener Straße 10

48268 Greven

Germany

Email: info@berlindayz.de

of your decision to withdraw from the contract by means of a clear statement, for example by email or by a letter sent by post.

To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Immediate Start of the Service

You may expressly request that your Priority Queue service begins before the end of the 14-day withdrawal period.

If you exercise your right of withdrawal after requesting that the service begins during the withdrawal period, you may be required to pay a reasonable amount corresponding to the portion of the service already provided up to the time you notify us of your withdrawal.

The amount is calculated in proportion to the total agreed price and the portion of the Priority Queue period already provided.

Your right of withdrawal may expire once the service has been fully performed, provided that you expressly agreed to the service beginning before the end of the withdrawal period and acknowledged that you would lose your right of withdrawal upon full performance of the service.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal.

We will generally use the same means of payment that you used for the original transaction, unless expressly agreed otherwise.

If you requested that the service begin during the withdrawal period, an appropriate amount for the portion of the service already provided may be deducted from the reimbursement where permitted by applicable law.

Model Withdrawal Form

If you wish to withdraw from the contract, you may use the following form. Use of this form is not mandatory.

To:

CTMLK

Sarina Lauk

c/o POSTFLEX PFX-722-256

Emsdettener Straße 10

48268 Greven

Germany

Email: info@berlindayz.de

I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Date:

Signature of consumer(s) (only if submitted on paper):

Contact

For refund requests, purchase issues or questions regarding your Priority Queue access, please open a Support Ticket on our Discord server or contact us at info@berlindayz.de.

Last updated: September 2026