Refund Policy

Last updated: October 22, 2026

Thank you for supporting Cloubeeble! 🐝💚

Because our products are delivered digitally, we ask customers to review product descriptions carefully before completing a purchase.

This Refund Policy explains how we handle refund requests for our digital products.

1. Digital Products Only

All products sold through Cloubeeble are digital downloads or digital-access products. No physical items will be shipped.

After a successful purchase, your product will be available through Payhip's download page or the stated delivery method.

Since our products are digital, all sales are final. Once a product has been purchased and downloaded, we are generally unable to offer refunds, exchanges, or cancellations, except where required by applicable law or as described in this policy.

💡 Important Notes

✔ All products are non-tangible, digital items.

✔ No physical products will be shipped.

✔ Due to the nature of digital downloads, refunds cannot generally be provided for change of mind, accidental purchases, or personal preference, except where required by applicable law or where an appropriate remedy is required for a verified issue.

2. Change of Mind and Accidental Purchases

Please review the product description, included files, page count, file format, and intended use before purchasing.

We generally do not offer refunds for:

• Changing your mind after purchasing.
• Accidentally purchasing the wrong product.
• Deciding that you no longer need the product.
• Not reading the product description before purchasing.
• Having a device, application, or printer that is incompatible with the product when the relevant requirements were clearly stated.
• Losing downloaded copies or reaching the download limit after the product has been made available.

Each request will be considered in accordance with applicable law and any rights or remedies that cannot legally be excluded.

3. Download Links and Download Limits

After successful payment, Payhip directs customers to their download page and sends a purchase confirmation email containing a link to that page.

Each digital file has a limit of 5 download attempts, as configured in our store settings. The limit applies to attempts and does not necessarily mean five successful downloads.

Customers should check their email for the download link, save the purchase confirmation email, and download their files promptly. We strongly recommend keeping backup copies in a safe place.

Once the download limit has been reached, the link will no longer allow additional downloads unless the limit is reset. Additional access is not guaranteed. If customers lose all their copies or exhaust their download attempts, they may need to purchase the product again.

A lost download link or exhausted download limit does not automatically qualify for a refund. However, this policy does not exclude any refund or other remedy required by applicable law.

4. Download or Access Problems

If you cannot access or download a purchased product, please contact us before assuming that the purchase cannot be completed.

You may first try the following:

• Check the purchase confirmation email and its download link.
• Check your spam, junk, or promotions folder.
• Open the download link again.
• Try a different browser or device.
• Check your internet connection.

If the issue continues, contact us with your order details. We will review the problem and provide reasonable assistance.

5. Corrupted, Incorrect, or Defective Files

If a purchased file is corrupted, incomplete, incorrect, or materially different from the product description, contact us so we can investigate.

Depending on the circumstances, we may provide a corrected file, replacement download, or another appropriate resolution. If the issue cannot reasonably be resolved, a refund or other remedy may be available as required by applicable law.

6. Duplicate Payments

If you believe you were charged more than once for the same purchase, contact us with the relevant order or transaction details.

We will review the information and help address any verified duplicate charge. Please do not send full payment card numbers or passwords.

7. How to Request Help or a Refund

To request assistance or ask us to review a refund request:

1. Visit our Contact page
2. Include your order number or purchase receipt.
3. Explain the issue and, if relevant, include a screenshot or description of the error.
4. Allow us reasonable time to review your request and respond.

Please do not include passwords or sensitive payment information in your message.

Refund processing, where approved, may depend on the payment provider and the original payment method.

8. Applicable Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer rights, statutory remedies, or refund entitlements that cannot lawfully be excluded under applicable law.

9. Changes to This Policy

We may update this Refund Policy when our procedures or legal obligations change. The current version will be published on this page with an updated date.

10. Contact Us

If you have questions about this policy or need help with a purchase, please visit our Contact page.

Thank you for understanding and for being part of Cloubeeble's little world of digital goodies! 🐝✨