Refund & Digital Product Policy
Last updated: August 15, 2026
Thank you for supporting Dark Moon and Moth Studios. Please review this policy before purchasing or downloading a product.
1. Digital Products
All products sold through Dark Moon and Moth Studios are digital unless a listing expressly states otherwise. No physical item will be shipped.
Digital products are generally made available immediately after checkout. Because a digital file cannot be returned once access has been provided, all sales are ordinarily final and nonrefundable.
Nothing in this policy limits a consumer right that cannot legally be waived.
2. Please Review Before Purchasing
Before completing a purchase, please read the full product description and confirm:
- The product suits your intended purpose
- You have selected the correct product, edition, or bundle
- Your device or software can open the listed file format
- You understand that the product is a digital download
- You understand the personal-use license
- You have reviewed any preview images, page counts, and included materials
Please contact us before purchasing if you have questions.
3. Situations That Do Not Normally Qualify for a Refund
Refunds or exchanges are not ordinarily offered because:
- You changed your mind
- You purchased the wrong product or edition
- You did not read the description or format information
- You expected a physical product
- You no longer want or need the product
- You lack compatible software, equipment, printer access, or technical knowledge
- Printed colors or appearance differ from your screen
- You dislike the product’s style after receiving access
- You have not yet downloaded or used the available file
- A product later goes on sale or is included in a bundle
- You purchased individual products that were also available in a collection
- You found similar information or materials elsewhere
- You cannot use the product because of circumstances unrelated to the supplied file
Free downloads have no monetary value to refund.
4. Technical Problems
If a download link does not arrive, first check:
- Your spam, junk, promotions, and filtered email folders
- Whether the email address entered at checkout was correct
- Whether payment was completed successfully
- Your Payhip customer account or purchase library
If the file is missing, corrupted, incomplete, or materially different from the product description, contact us. We will first attempt to provide a working replacement, corrected file, access assistance, or another reasonable solution.
A technical problem does not automatically require a refund when it can be corrected within a reasonable time.
5. Limited Exceptions
We may consider a refund when:
- The same customer accidentally purchased the identical product more than once
- A verified technical defect prevents reasonable use and we cannot provide a working correction or replacement
- The delivered product is materially different from its listing and we cannot correct the issue
- A transaction is verified as unauthorized
- Applicable law requires a refund or other remedy
Requests are reviewed individually. Approval is not guaranteed except where required by law.
6. Bundles and Collections
Bundles and collections are sold as complete digital products. We do not ordinarily issue partial refunds for individual items within a bundle.
Purchasing an item separately before purchasing a bundle containing that item does not automatically qualify the later bundle purchase for a refund, credit, or price adjustment.
Please review bundle contents carefully before purchasing.
7. Sale Prices and Price Adjustments
Discounts, promotions, and prices may change at any time.
We do not ordinarily provide retroactive discounts, refunds, or credits because a product was offered at a lower price after your purchase.
8. How to Request Assistance
Contact:
darkmoonandmothstudios@gmail.com
Please include:
- Your name
- The email address used at checkout
- The product title
- The order or transaction number, if available
- A clear description of the problem
- A screenshot of any error message, when helpful
For non-statutory requests, please contact us within seven days of purchase so we can investigate promptly. This timeframe does not limit any longer period required by applicable law.
Please allow 2–3 business days for a response.
9. Approved Refunds
If a refund is approved, it will generally be returned through the original payment method.
Processing times depend on the payment provider and financial institution. Dark Moon and Moth Studios cannot control how quickly a bank or payment provider posts the returned funds.
Access to the refunded product may be revoked immediately. You must delete any downloaded copies and may no longer use, reproduce, or retain the refunded material.
10. Chargebacks and Payment Disputes
Please contact us before filing a chargeback or payment dispute so we have an opportunity to investigate and resolve legitimate access, duplicate-purchase, or technical problems.
Fraudulent or abusive chargebacks may be disputed using available order, delivery, download, and communication records.
Nothing in this section prevents you from exercising a lawful right through your payment provider.
11. Consumer Rights
Consumer protections differ by location. Customers retain all mandatory rights available under applicable law.
For example, some jurisdictions provide remedies when digital content is faulty, materially misdescribed, or cannot be repaired or replaced within a reasonable period. Where legally required, those rights take precedence over the studio’s general final-sale policy.
For customers in jurisdictions with withdrawal rights for digital content, the availability and loss of those rights may depend upon whether immediate delivery was requested, access or downloading began, and any acknowledgement provided during checkout.
12. Contact
Questions about this policy may be sent to:
Dark Moon and Moth Studios
Washington State, USA