Last updated: 4 October 2026

We want you to feel confident ordering from EJECT SYSTEMS. This policy explains how cancellations, returns and refunds are handled.

CHANGE OF MIND RETURNS

If you purchase from EJECT SYSTEMS online, you may cancel your order within 14 days of receiving it, without giving a reason. After notifying us that you wish to cancel, you then have a further 14 days to return the item.

You may inspect and try on the garment in the same way you reasonably would in a physical shop.

Please do not wear the garment beyond what is necessary to inspect it, train in it, wash it, stain it, damage it or otherwise use it before returning it.

If the value of the item has been reduced because it has been handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from the refund where permitted by law.

For change-of-mind returns, you are responsible for the direct cost of returning the item unless EJECT SYSTEMS agrees otherwise.

HOW TO START A RETURN

Please use the Contact page and include:

• Your order number

• The item you wish to return

• A brief description of the issue, if applicable

We will provide you with the appropriate return instructions and return address.

Please do not send a parcel to an address or collection point unless those return details have been provided to you by EJECT SYSTEMS.

REFUNDS

Once an eligible return is received, or you provide acceptable evidence that it has been sent back, your refund will be processed within the timeframe required by UK consumer law.

Refunds will normally be returned using the same payment method used for the original purchase.

If you cancel your entire eligible order, the cost of our standard delivery option will also be refunded.

If you chose a more expensive or upgraded delivery option, we are only required to refund an amount equal to the standard delivery charge.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives faulty, damaged, not as described or you receive the wrong item, please contact us as soon as possible.

Include your order number and, where helpful, photographs showing the issue.

Faulty or incorrectly supplied goods are handled separately from ordinary change-of-mind returns.

Nothing in this policy limits your statutory consumer rights. UK law requires sellers to provide appropriate remedies where goods are faulty, not as described or do not perform as they should.

PRODUCT CARE

Please follow the care instructions supplied with your EJECT SYSTEMS garment.

Damage caused by misuse, accidental damage or inappropriate washing and care may not be considered a manufacturing fault.

This does not affect your statutory rights where a product is genuinely faulty.

QUESTIONS?

If you have any questions about a return, refund or order, please use the Contact page before sending anything back.