Refund Policy
Effective date: 1 August 2026
Digital Products
HAIOS™ sells digital books, professional toolkits, templates, workbooks, and downloadable resources. Products are delivered electronically after successful payment.
Because digital products are supplied immediately and cannot be physically returned, purchases are generally non-refundable once the product has been downloaded, accessed, or delivered.
This policy does not limit any mandatory consumer rights available under applicable law.
Refund Eligibility
A refund may be considered where:
- The customer was charged more than once for the same order.
- The purchased files were not delivered and the delivery problem cannot be resolved.
- The downloaded file is corrupted, incomplete, or technically unusable, and a working replacement cannot be provided.
- The product received is materially different from the product description.
- A refund is required under applicable consumer-protection law.
Where a file problem can reasonably be corrected, replaced, or re-delivered, HAIOS™ may provide a corrected file or replacement before issuing a refund.
Non-Refundable Situations
A refund will normally not be provided where:
- The customer changed their mind after purchasing or downloading the product.
- The customer no longer wants or needs the product.
- The customer purchased the wrong language edition or package without reviewing the title and description.
- The customer expected content, services, customization, consultation, accreditation, certification, or support that was not included in the product description.
- The customer lacks compatible software or equipment to open standard PDF, DOCX, ZIP, RAR, or other clearly disclosed file formats.
- The customer has downloaded, copied, used, distributed, or shared the product.
- The request is based only on personal preference, writing style, design preference, or disagreement with the product’s ideas.
- The customer violated the product licence, intellectual-property restrictions, or permitted-use conditions.
Refund Request Period
Refund requests should be submitted within 14 calendar days of the purchase date.
Requests submitted after this period may be considered only where required by law or where a significant technical or delivery problem could not reasonably have been discovered earlier.
How to Request a Refund
Send the request to:
Email: samotaibi1977@gmail.com
Include:
- Your full name.
- The email address used for the purchase.
- The product name.
- The order or transaction reference.
- The purchase date.
- A clear explanation of the problem.
- Screenshots or other supporting evidence, where relevant.
Do not send passwords, complete payment-card information, or other unnecessary sensitive information.
Review of Requests
Refund requests will be reviewed individually.
We may first attempt to resolve the issue by:
- Resending the download email.
- Restoring access to the purchased files.
- Providing technical instructions.
- Replacing a corrupted or incorrect file.
- Providing an updated version of the product.
Submitting a request does not automatically guarantee a refund.
Approved Refunds
Approved refunds will be processed through the original payment method or payment provider.
Processing times may depend on PayPal, the customer’s bank, card issuer, or other payment provider.
Following a refund, the customer’s licence and right to access, retain, use, reproduce, or distribute the refunded product will end. Any downloaded copies must be deleted, except where applicable law provides otherwise.
Chargebacks and Payment Disputes
Customers should contact HAIOS™ before filing a chargeback or payment dispute so that we have a reasonable opportunity to investigate and resolve the issue.
Fraudulent, abusive, or unsupported chargebacks may be disputed using the order, delivery, download, communication, and licence records available to us.
Nothing in this section prevents a customer from exercising lawful rights through their payment provider.
Product Descriptions
Customers are responsible for reviewing the product title, language, description, included files, system requirements, price, and licence conditions before purchasing.
Questions should be submitted before completing the purchase.
Changes to This Policy
This Refund Policy may be updated when products, payment methods, store practices, platform requirements, or legal obligations change.
The effective date will be revised when material changes are made.
Contact
For refund requests or order support:
Saleem Alotaibi
HAIOS™
Email: samotaibi1977@gmail.com