Creating a custom order
To create a custom order and to ensure the best possible outcome with the photo,
Please follow these simple steps:
- Choose the Photo:
Select a high-quality image that captures a special moment or a cherished memory . Ensure the photo is clear and in good resolution to avoid any pixelation or distortion when printed.
- Consider the background and lighting of the photo;
A well-lit and uncluttered background typically results in a clearer and more striking final product.
- Send the Photo:
Send the chosen image via Facebook messenger (you will be automatically sent here) or if you don't have or wish to use messenger then please email photo to hrgiftsandmore@outlook.com
Along with the following details:- Any specific design requests or if there are any specific preferences regarding how the text should be formatted or placed, please include those instructions when sending the image.
- Confirmation
Once we receive your message/email, we will review the photo and confirm if it is suitable for printing. If there are any issues or suggestions, we will get in touch with you.
- Design Process
Based on your instructions, we will create a personalised design
- Proof
We will email you a proof of the design for your approval before we proceed with the production.
- Production and Delivery
After receiving your payment, we will produce your personalised mouse mat. The average production time is 2-7 business days. Please allow additional time for shipping, which varies based on your location.
- Enjoy Your Custom Gift
Once your item is ready, it will be shipped to the address you provided.
- Please note that the final product's appearance may vary slightly from the digital proof due to differences in screen resolution and colour calibration.
- If you have any further questions or need assistance with the order, feel free to email us at hrgiftsandmore@outlook.com
We are happy to help!
Please note that personalised items are typically non-refundable unless there is a defect in the product itself. This is because they are custom made to your specifications and can't be resold.