HELIOVRA – Privacy Policy

Effective date: 1 September 2026

HELIOVRA respects the privacy of customers and visitors using our website, online store and digital products.

1. Information We May Collect

Depending on how you interact with HELIOVRA, we may receive information such as:

• your name;

• email address;

• business or organisation details you voluntarily provide;

• order and transaction information;

• communications and support enquiries; and

• technical or usage information provided through the platforms used to operate our website and digital store.

Payment information may be processed by third-party payment providers. HELIOVRA does not ordinarily need to directly store your complete payment-card details.

2. How We Use Information

Information may be used to:

• process and fulfil purchases;

• deliver digital products;

• provide customer support;

• maintain transaction and business records;

• respond to enquiries;

• prevent misuse or unauthorised distribution of HELIOVRA products;

• maintain and improve our products and services; and

• send relevant communications where permitted.

3. Service Providers

HELIOVRA may use third-party providers to operate parts of its business, including digital-product delivery, payment processing, website hosting, analytics and email services.

Those providers may process information according to their own privacy obligations and policies.

4. Marketing Communications

Where marketing communications are sent, recipients may opt out of receiving future marketing communications using the unsubscribe mechanism provided or by contacting HELIOVRA.

5. Access and Correction

You may contact HELIOVRA if you wish to request access to, or correction of, personal information held about you where applicable.

6. Security

HELIOVRA takes reasonable steps appropriate to the nature and scale of its operations to protect information in its possession from misuse, loss and unauthorised access or disclosure.

No internet-based service can guarantee absolute security.

7. Changes to This Policy

This Privacy Policy may be updated as HELIOVRA's operations, technology or applicable obligations change.

The current version published through the HELIOVRA store or website will apply from its stated effective date.

8. Contact

For privacy questions or concerns, contact:

HELIOVRA

Commercial Solar Knowledge & Tools

hello@heliovra.com.au

heliovra.com.au