Digital Product & Refund Policy

Last updated: August 4, 2026

Thank you for purchasing from Helping Boldly. Please read this policy carefully before completing your purchase.

1. Digital Products

Helping Boldly sells downloadable digital products, including workbooks, planners, checklists, templates, and educational resources.

All products are delivered electronically. No physical item will be mailed or shipped.

1. All Sales Are Generally Final

Because digital products are delivered immediately and cannot be physically returned, all sales are generally final once the file has been downloaded or accessed.

We do not normally provide refunds for:

• Changing your mind after purchasing.

• Purchasing the wrong product.

• Not reading the product description before purchasing.

• Lacking the software, printer, device, or technical knowledge needed to use the file.

• Personal dissatisfaction when the product was delivered as described.

• Failing to download or use the product.

• Accidental purchases unless the file has not been downloaded or accessed.

Please carefully review the product description, included files, format, and system requirements before purchasing.

1. Problems Eligible for Review

Please contact Helping Boldly if:

• You were charged more than once for the same purchase.

• You received the wrong file.

• The downloaded file is damaged, incomplete, or cannot be opened.

• You did not receive access to your purchased file.

• The product is materially different from its listing description.

We will first attempt to correct the problem by replacing the file, restoring download access, or providing reasonable technical assistance.

If the problem cannot be corrected, a full or partial refund may be considered based on the circumstances and applicable law.

1. Requesting Assistance

Contact Helping Boldly through the Contact page in this store and include:

• Your full name.

• The email address used during checkout.

• Your order or transaction number.

• The name of the product purchased.

• A clear explanation of the problem.

• Screenshots of any error message, when applicable.

Please contact us within 14 days of purchase so we can review and resolve the issue promptly.

1. Download Responsibility

After purchasing, you are responsible for downloading and safely storing your files.

If your original download link stops working, contact Helping Boldly with your order information. When the order can be verified and the product remains available, we will make reasonable efforts to restore access.

1. Product Compatibility

Product descriptions identify the file format provided. Customers are responsible for confirming that their device and software can open the listed format before purchasing.

Colors may appear slightly different depending on the screen, device, printer, ink, and paper used. Minor color differences do not make a product defective.

1. Unauthorized Sharing or Misuse

Refunds will not be provided when there is evidence that a product has been copied, shared, redistributed, resold, uploaded, or otherwise used in violation of the Helping Boldly Terms of Use or Personal-Use License.

1. Chargebacks and Payment Disputes

Please contact Helping Boldly before initiating a chargeback or payment dispute. We want the opportunity to investigate and correct legitimate billing, delivery, or file-access problems.

Nothing in this policy limits any rights you may have under applicable consumer-protection or payment-card laws.

1. Refund Processing

If a refund is approved, it will be issued through the original payment method. Processing time may depend on Stripe, your financial institution, or the payment provider involved.

Payhip does not directly issue seller refunds. Approved refunds are managed by Helping Boldly through the applicable payment processor.

1. Policy Changes

Helping Boldly may update this policy when its products, store operations, or legal obligations change. The version in effect at the time of purchase will generally apply to that transaction.

1. Contact

For questions or assistance, please contact Helping Boldly through the Contact page available in this store.

Helping Boldly

South Carolina, United States