As this is a digital product that is immediately accessible upon purchase, we do not offer refunds for change of mind, mistaken purchases, incompatibility that was disclosed before purchase, or a failure to read the product description or system requirements. This does not affect any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law.

You may be entitled to a repair, replacement, resupply, refund or other remedy if the Model:

•       Has a major fault or other failure that prevents it from functioning as described; or

•       Is significantly different from what was advertised.

Change of mind is not grounds for a refund on a digital product. If you experience a technical issue with your download or file access, please contact us and we will work to resolve it promptly. We may ask you to provide reasonable information about your device, Excel version, error messages and steps taken so that we can assess and address the issue.

Australian customers: Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

EU and UK customers: By completing your purchase, you expressly consent to the immediate supply of this digital content and acknowledge that your right of withdrawal is waived upon download commencing, in accordance with applicable EU and UK consumer law. If you do not wish to waive your withdrawal right, do not proceed with the download.