Refund Policy

Last updated: 13 July 2026

Thank you for purchasing from Joseph Ochonu Resources. This Refund Policy explains when a refund may be considered for our digital products, including toolkits, templates, dashboards, playbooks, reports, frameworks and resource bundles.

Please read this policy carefully before completing a purchase.

1. Digital Products

All products sold by Joseph Ochonu Resources are delivered digitally. No physical product is shipped unless expressly stated on the relevant product page.

Because digital files are normally made available immediately after payment and cannot be physically returned, purchases are generally final once the product has been accessed or downloaded.

This policy does not limit any refund, cancellation or other consumer right that cannot legally be excluded.

2. When a Refund May Be Approved

A refund may be considered where:

You accidentally purchased the same product more than once.
You were charged more than once for the same transaction.
The product delivered is materially different from the product described on the sales page.
The purchased file is corrupted, materially defective or cannot be opened, and we are unable to provide a working replacement.
You did not receive access to the purchased product and we are unable to restore or provide access.
A refund is required under applicable consumer-protection law.

We may request reasonable information, screenshots or transaction details to investigate the issue.

3. Situations That Do Not Normally Qualify for a Refund

A refund will not normally be issued because:

You changed your mind after purchasing.
You decided that you no longer need the product.
You failed to read the product title, description, contents or system requirements before purchasing.
You expected a feature, file format or service that was not included in the product description.
You lack the necessary software, device, technical knowledge or professional experience to use the product.
You purchased the wrong product without first reviewing the sales page.
You did not use, complete or implement the product.
The product did not produce a particular project, business, career or financial result.
You found a similar resource elsewhere.
You purchased during a sale and later found a lower price or different promotion.
You breached the product licence by sharing, reselling, redistributing or reproducing the resource without permission.

4. Product Compatibility

Before purchasing, you are responsible for reviewing the product description and confirming that you have compatible software and equipment.

Products may include PDF files, Microsoft Word documents, Excel spreadsheets, PowerPoint files, Google Docs or Google Sheets resources, depending on the relevant product description.

Please contact us before purchasing if you are uncertain about a product’s format or compatibility.

5. Technical Problems

If you experience difficulty downloading, opening or accessing a product, contact us before submitting a refund request.

We will first attempt to resolve the problem by:

Resending the download link.
Providing reasonable access instructions.
Replacing a corrupted or incomplete file.
Providing another available version of the purchased file where appropriate.
Helping you identify the software required to open the product.

A refund may be considered if a genuine material problem remains unresolved after reasonable troubleshooting.

6. Refund Request Period

Refund requests should be submitted within seven calendar days of purchase.

Requests submitted after this period may still be reviewed where:

The problem could not reasonably have been discovered earlier.
The product was not delivered.
The transaction was duplicated.
Applicable law requires the request to be considered.

Submitting a request does not automatically guarantee approval.

7. How to Request a Refund

Send your refund request to:

Email: ochonuj8@gmail.com

Include:

Your full name.
The email address used for the purchase.
The product name.
The order or transaction number.
The purchase date.
A clear explanation of the problem.
Any relevant screenshots or supporting information.

Incomplete requests may take longer to investigate.

8. Review of Requests

Each eligible request will be reviewed fairly and individually.

We may verify:

The transaction record.
The product delivered.
Whether the files were accessed or downloaded.
Previous support communication.
Whether a replacement or technical solution is available.
Whether there has been a licence violation, fraudulent activity or misuse.

We will communicate whether the request has been approved, declined or requires further information.

9. Approved Refunds

Where a refund is approved:

It will normally be issued through the payment method or payment processor used for the original transaction.
Access to the refunded product may be withdrawn.
Download links associated with the refunded order may be disabled.
The product licence will immediately end.
You must delete all downloaded copies of the refunded product and stop using its content.

The time required for funds to appear may depend on the payment provider, bank or card issuer.

10. Partial Refunds

Partial refunds are not normally available for individual digital products.

For bundles or collections, a partial refund may be considered only where a clearly identifiable part of the purchase was not delivered or was materially defective and no suitable replacement can be provided.

11. Duplicate Purchases

Contact us promptly if you accidentally purchase the same product more than once using the same or different email addresses.

Once the duplicate transactions are verified, the additional duplicate payment may be refunded.

12. Promotional Prices and Discount Codes

Discounts, coupons and promotional prices must be applied before checkout is completed.

We do not normally provide retrospective discounts, price adjustments or refunds because:

A promotional code was not entered.
A promotion began after your purchase.
A product price was later reduced.
A different store offered another price.

13. Unauthorised Transactions

We may ask you to provide information needed to verify the transaction. You should also contact your bank, card issuer or payment provider promptly.

Fraudulent refund requests, chargeback abuse or misrepresentation may result in withdrawal of access to purchased products and restriction from future purchases.

14. Chargebacks and Payment Disputes

Please contact Joseph Ochonu Resources first so that we have an opportunity to investigate and resolve the matter.

Submitting a chargeback does not automatically establish that a refund is due.

We reserve the right to provide relevant order records, product-delivery information, download records, correspondence and the policies accepted at checkout to the payment provider handling a dispute.

15. Bundle and Lifetime-Access Purchases

Where a product includes lifetime access or future updates, this means access to the purchased resource while it continues to be supported and distributed by Joseph Ochonu Resources.

A refund will not normally be provided because:

A future update has not yet been released.
A customer expected an unadvertised update or new product.
A bonus is later modified, replaced or discontinued.
The customer chooses not to download or use the included products.

Nothing in this section removes rights that cannot legally be excluded.

16. Changes to This Policy

We may update this Refund Policy to reflect changes in our products, business practices, payment systems or legal obligations.

The policy applicable to a purchase will generally be the version displayed when the purchase was completed, subject to any mandatory legal requirements.

17. Contact

Questions or refund requests should be sent to:

Joseph Ochonu Resources

Attention: Joseph Ochonu

Email: ochonuj8@gmail.com

Country: Nigeria