KLEANBIZ SYSTEMS DIGITAL PRODUCT & REFUND POLICY
Effective Date: 10 October 2026
Last Updated: 13 October 2026
1. About This Policy
This Digital Product & Refund Policy applies to digital products supplied through KleanBiz Systems.
KleanBiz Systems is operated by Bukham Projects and Properties Ltd.
Email: support@bukham.co.uk
This policy explains the rules applying to digital delivery, cancellation, refunds, defective files and customer support.
Nothing in this policy excludes or restricts statutory consumer rights that cannot legally be excluded.
In short: if a file is faulty, contact us and we'll fix it, replace it or refund you.
2. Nature of Our Products
KleanBiz Systems provides electronically delivered digital resources.
These may include PDFs, Word documents, Excel workbooks, editable templates, business forms, checklists, standard operating procedures, digital diagnostic tools, ZIP bundles and other downloadable files.
Unless expressly stated otherwise, no physical product will be delivered.
3. Digital Delivery
Digital products are normally made available after successful checkout.
Delivery may occur through an immediate download page, customer account, email link or another digital delivery method supported by our ecommerce platform.
You are responsible for ensuring that the email address entered at checkout is correct.
4. Cancellation Rights for Digital Content
UK consumers ordinarily have cancellation rights for qualifying distance contracts.
Digital content supplied electronically is subject to specific rules.
Where a customer requests or agrees that digital supply should begin immediately within the normal cancellation period, supply may begin where the customer has given express consent and has acknowledged that the right to cancel will be lost once supply begins.
Where those requirements have been properly satisfied and digital supply has begun, the normal change of mind cancellation right no longer applies.
This does not remove rights relating to digital content that is faulty, not as described or otherwise fails to meet statutory standards.
5. Change of Mind Refunds
Once a digital product has been supplied after the customer's valid express consent and acknowledgement regarding immediate supply, we do not normally provide a refund simply because the customer has changed their mind.
A refund is not ordinarily provided solely because the customer no longer wants the product, does not use the product, expected different business results, failed to read the product description before purchase or lacks suitable software where the required file format was clearly disclosed.
This section does not affect statutory consumer remedies where applicable.
6. Faulty or Misdescribed Digital Content
Paid digital content supplied to UK consumers must meet applicable requirements under the Consumer Rights Act 2015.
This includes requirements concerning satisfactory quality, fitness for applicable purpose and conformity with description.
If you believe a KleanBiz Systems product is corrupted, materially incomplete, technically defective or materially inconsistent with its description, contact:
Please include the email used for the order, the product name and a clear description of the problem.
7. Repair or Replacement
Where digital content does not conform to the contract and the relevant legal requirements apply, the customer may have a right to repair or replacement.
Where appropriate, we may attempt to resolve an issue by supplying a replacement file, restoring download access, replacing a corrupted file, supplying a missing component or providing a corrected conforming copy.
Under the Consumer Rights Act 2015, a qualifying repair or replacement must be provided within a reasonable time and without significant inconvenience to the consumer.
8. Price Reduction Where Applicable
Where repair or replacement is impossible, disproportionate or is not provided within a reasonable time without significant inconvenience, the customer may qualify for an appropriate price reduction.
Depending on the circumstances, the reduction may amount to the full purchase price.
Where a refund is due under the relevant digital content provisions, the Consumer Rights Act provides for the refund to be made without undue delay and, where the relevant conditions apply, within 14 days after the trader agrees that the consumer is entitled to it.
9. Duplicate Purchases
If you accidentally purchase the same KleanBiz Systems product more than once, please contact us promptly.
Where we can verify that a genuine duplicate payment has occurred and there has been no misuse of the product, we may refund the duplicate transaction.
10. Download or Email Problems
Failure to receive a download email does not necessarily mean that the digital product has not been supplied.
Before contacting us, please check the email address entered at checkout, your spam or junk folder and your Payhip customer account where applicable.
If you still cannot access a legitimate purchase, contact:
We will make reasonable efforts to restore access.
11. Software Compatibility
Customers are responsible for having software reasonably capable of opening the file formats clearly disclosed on the product page.
For example, editable Word or Excel files may require compatible applications.
Lack of suitable customer software does not automatically make otherwise conforming digital content defective.
If we have materially misrepresented a product's file format or compatibility, please contact us.
12. Free Products
Products provided at no charge, including the KleanBiz Profit Leak Diagnostic (Free), do not create a monetary refund entitlement because no purchase price has been paid.
If a free file is corrupted or inaccessible, please contact us and we will make reasonable efforts to provide a functioning replacement.
13. Business Results
KleanBiz Systems resources provide educational, operational and business planning support.
A refund is not ordinarily available solely because a customer does not achieve a particular level of revenue, profit, customer acquisition, tender success or business growth.
Business outcomes depend on many factors outside our control.
This clause does not affect statutory rights where the digital product itself is faulty or not as described.
14. Intellectual Property Misuse
A refund will not be provided as a means of obtaining digital content for unauthorised copying, distribution or resale.
Where we reasonably identify fraudulent activity, intellectual property infringement or payment abuse, we may take appropriate action to protect our rights, subject to applicable law.
15. Requesting Support or a Refund Review
To request assistance or ask us to review a refund issue, email:
Please provide your full name, the email address used at checkout, the product purchased, the approximate purchase date, the order reference if available and a clear explanation of the problem.
Screenshots may be helpful where the issue is technical.
We will review the matter and respond as reasonably practicable.
16. Statutory Rights
This policy operates alongside your statutory consumer rights. If you live outside the UK, the consumer laws where you live may give you extra rights, and this policy does not limit them.
Nothing in this policy excludes, restricts or attempts to remove a consumer right or remedy that cannot lawfully be excluded.
17. Contact
KleanBiz Systems
Operated by Bukham Projects and Properties Ltd.
Email: support@bukham.co.uk