Last updated: 22 October 2026

KnowledgeVault, run by Teja Damera, respects your privacy. This policy explains what information we collect when you visit our store or buy a product, and how we use it.

1. Information we collect

• Purchase details: your name (if provided), email address, product purchased, price, date and order ID.
• Payment details: payments are handled by our payment processor. We only receive confirmation of the payment and basic transaction details. We never receive or store your full card, UPI PIN or bank login details.
• Support messages: anything you send us by email.
• Website usage data: general information such as pages visited, device type, browser and approximate location. This is collected through cookies and analytics tools.

2. How we use your information

We use it to:

• Process your order and deliver your download
• Send receipts and order-related emails
• Stamp your email address on your PDF copy to protect against unauthorised sharing
• Answer support and refund requests
• Prevent fraud and misuse of our products
• Understand how visitors use the store so we can improve it
• Meet our legal, tax and accounting obligations

We will send you marketing emails only if you have agreed to receive them. You can unsubscribe at any time.

3. Service providers we use

We share only the information needed with trusted providers that help us run the store:

• Payhip: store hosting, checkout and file delivery
• Razorpay: payment processing
• Google Analytics: website traffic analysis

Each provider handles your data under its own privacy policy.

4. We do not sell your data

We never sell, rent or trade your personal information.

5. Cookies

Our store uses cookies to keep checkout working and to measure website traffic. You can block or delete cookies in your browser settings, but some store features may not work properly if you do.

6. How long we keep your data

We keep order records for as long as needed to provide your purchase, give support and meet legal, tax and accounting requirements. Other data is deleted when it is no longer needed.

7. Your rights

You can ask us to:

• Tell you what personal data we hold about you
• Correct inaccurate data
• Delete your data, unless we are required by law to keep it
• Stop sending you marketing emails

To make a request, email tejadamera7@gmail.com from the address you used at checkout.

8. Security

We use reputable, secure platforms to store and process your information. However, no online system can be guaranteed 100% secure.

9. Children

Our products are not intended for children under 18. We do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

11. Contact

For any privacy question, email tejadamera7@gmail.com.