Refund Policy

Effective date: August 18, 2026

Because our products are delivered digitally and cannot be returned in the same manner as physical goods, purchases of digital products are generally final once access to the product has been provided or downloading has begun.

We want you to receive the product you purchased in usable condition. Please contact us within 14 days of purchase if:

• You were charged more than once for the same purchase.

• You did not receive access to your files and we are unable to restore access.

• A downloaded file is corrupted or defective and we are unable to provide a working replacement.

• The product is materially different from the description provided at the time of purchase.

• You believe a purchase was made without your authorization.

When contacting us, please include the email address used for the purchase, your order number, and a brief description of the problem. Screenshots may be requested when helpful for resolving a technical issue.

We will ordinarily attempt to correct delivery problems or provide replacement files before issuing a refund. If we cannot resolve a qualifying problem, we may issue a full or partial refund, as appropriate, to the original payment method.

Refunds are generally not provided for:

• A change of mind after receiving access to a digital product.

• Failure to review the product description, file format, or stated system requirements before purchasing.

• Incompatibility with a device or software when the applicable file format was disclosed before purchase.

• Dissatisfaction with the style or content when the product was accurately represented.

• Accidental purchases after the digital files have been accessed or downloaded, except in the case of a duplicate charge.

• Failure to download a purchase promptly when access can still be restored.

If a refund is issued, your license to use the refunded product ends. You must stop using the product and delete any downloaded copies. The time required for a refund to appear in your account will depend on your bank or payment provider.

Nothing in this policy limits any refund, cancellation, withdrawal, or other consumer right that cannot legally be waived. Where permitted by applicable law, customers who request immediate access to digital content and acknowledge the loss of an applicable withdrawal right may lose that right once digital delivery or downloading begins.

To request assistance or a refund, contact:

Lantern & Pine Press

lanternpinepress@gmail.com