Shipping & Deliveries
At Mother YHWH Frequency, we carefully select our products and work with trusted fulfilment partners to have your order delivered directly to you. Because our products are fulfilled on demand, we do not hold inventory ourselves. Depending on the product and availability, your order may be dispatched from an Australian fulfilment centre or an international location.
Free Shipping
Free standard shipping is included on most orders. From time to time, shipping costs may vary depending on the product, destination, size or weight of an item, or the fulfilment location. If additional shipping charges apply to a particular product or destination, this will be communicated before your order is confirmed.
Delivery Times
Delivery times can vary depending on the product, fulfilment location and your delivery address.
As a general guide:
Australian-stock items:
Approximately 3–10 business days
Internationally warehouse fulfilled items:
Approximately 10–25 business days
Some products may require additional processing or production time before dispatch. These timeframes are estimates only and are not guaranteed delivery dates. Please allow additional time for regional and remote Australian addresses, international transit, customs processing, public holidays and unexpected carrier delays. We will always work to have your order to you asap, our customers are always our first priority.
Where Will My Order Be Shipped From?
Our products may be fulfilled from different locations depending on stock availability. Where available, products may be shipped from an Australian warehouse to provide a faster delivery experience. If Australian stock is unavailable, an order may be fulfilled internationally, including from overseas facilities. This means that delivery times can vary between products, even when ordered from the same website.
Order Processing
Orders are generally processed after payment has been successfully received. Some products are ready to ship, while others may require production or preparation before dispatch. Once your order has been dispatched, you will receive tracking information where tracking is available.
Please allow a short period for tracking information to become active after your order has been shipped. We will always work to have your order to you asap, our customers are always our first priority.
Tracking Your Order
Where available, tracking details will be provided to you once your order has been dispatched. Tracking updates may take several business days to appear, particularly for international shipments. If your tracking information appears to stop updating temporarily, this can occur while a parcel is moving between carriers, facilities or countries. If you have any concerns, please feel free to contact the courier as per your tracking order. We will do what we can do on our end, however, some things may be out of our control.
Multiple Items in One Order
If you purchase multiple products, they may be shipped separately depending on their availability and fulfilment location. You may therefore receive more than one parcel and receive items at different times. You will not be charged additional shipping simply because your order is split into multiple shipments, unless an additional shipping charge was clearly communicated to you before purchase. If your order was originally complied in one order, we will always do our best to stack the orders together ensuring you receive your order all together at once.
Customs & Import Charges
For orders fulfilled internationally, your parcel may pass through customs or import processing. Any customs duties, taxes or import charges that may legally apply to an international shipment are the responsibility of the recipient where applicable. For Australian deliveries, any applicable taxes and charges will be handled in accordance with Australian requirements.
Delivery Delays
While we work with our fulfillment and shipping partners to get your order to you as quickly as possible, delivery times can occasionally be affected by circumstances outside our control. This may include:
- Shipping carrier delays
- Severe weather
- Customs processing
- Public holidays
- High-volume periods
- Incorrect or incomplete delivery information
- Remote or regional delivery locations
- International transport delays
If your order has not arrived within a reasonable timeframe, please contact us and we will help investigate the shipment.
Incorrect Shipping Address
Please carefully check your delivery address before completing your order. If you notice an error after placing your order, contact us as soon as possible. We may be able to update the address if your order has not yet been processed. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Additional shipping costs may apply if an order needs to be re-sent because an incorrect or incomplete address was provided. Once your order has been dispatched and tracking is provided, please contact the courier and redirect the order via their websites instructions.
Damaged During Delivery
Our products, particularly crystal singing bowls, are fragile and are carefully packaged for transport. If your order arrives damaged or broken, please contact us as soon as possible and provide photographs of:
- The product
- The packaging
- Any visible damage
- The shipping label
Please keep the original packaging until your claim has been assessed. We will work with you to resolve the issue in accordance with our Returns & Refunds Policy.
Questions About Your Order
If you have any questions about your delivery or tracking information, please contact Mother YHWH Frequency via contact.mywf@gmail.com or our Contact page. We're happy to help you track down your order and keep you updated along the way.
With Love,
Mother YHWH Frequency.