Refund & Digital Delivery
Effective date: 26 September 2026
MealPlanova is a digital product delivered electronically after successful payment.
Digital delivery
After your payment is successfully completed, access to the MealPlanova download is provided through the checkout and delivery process operated by our ecommerce platform.
Please use a valid email address when purchasing so that order and download information can reach you.
Your download contains the MealPlanova Excel workbook and accompanying product materials included with your purchase.
Before purchasing
Please review the product description, screenshots, features and requirements before completing your purchase.
MealPlanova is delivered as an Excel workbook. You are responsible for having software capable of opening and using the supplied file.
Refunds for digital products
Because MealPlanova is an instantly delivered digital product, purchases are generally non-refundable once the product has been accessed or downloaded.
This policy helps protect digital products from being downloaded, copied and then returned.
When we may help
We will review genuine issues such as:
• Duplicate charges
• Successful payment but no access to the download
• A corrupted or unusable download file
• Receiving the wrong product
• Other genuine delivery or technical access problems attributable to the supplied product
If there is a delivery or file problem, please contact us first so we can attempt to resolve it.
Change of mind
Refunds are generally not provided simply because a customer changes their mind after receiving access to the digital product.
Please review the product information carefully before purchasing.
Compatibility
MealPlanova is supplied as an Excel workbook.
A refund will generally not be provided where the product itself is functioning correctly but the customer does not have suitable software to open or use the supplied file.
Nutrition expectations
MealPlanova is a meal-planning and organization tool. Nutrition values are planning estimates, and individual results or outcomes are not guaranteed.
Differences in ingredients, brands, portions, preparation methods or personal expectations do not by themselves indicate that the digital product is defective.
How to contact us
If you experience a genuine payment, delivery, corrupted-file or access problem, contact:
Please include:
• The email address used for the purchase
• Your order or transaction reference, if available
• A brief description of the issue
• A screenshot of any relevant error, where helpful
We will review genuine issues and work to resolve them reasonably.
Consumer rights
Nothing in this policy is intended to remove or limit any consumer rights that apply under applicable law.