Privacy Policy — MochaQueens Creations

At MochaQueens Creations, your privacy is important to us. This Privacy Policy explains how information may be collected, used, and protected when you visit our online store, make a purchase, contact us, or otherwise interact with our services.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

When you visit our store, place an order, subscribe to communications, or contact us, we may receive information such as your:

• Name
• Email address
• Billing or transaction information
• Order and purchase history
• Messages or information you voluntarily provide
• Device, browser, IP address, and website-usage information where collected through applicable technologies

Payment information is processed through the payment services available through our ecommerce platform. MochaQueens Creations does not need to directly receive or store your complete credit or debit card number to fulfill your order.

How We Use Your Information

Information may be used to process and fulfill purchases, provide access to digital products, communicate about orders, respond to questions or customer-service requests, maintain business records, improve our products and customer experience, prevent fraud or misuse, and comply with applicable legal obligations.

If you choose to subscribe to marketing communications, your information may also be used to send information about new products, promotions, special offers, or store updates. Where required, you may unsubscribe from marketing emails at any time using the unsubscribe option provided.

Digital Purchases

When you purchase a digital product, certain information is necessary to process your transaction and provide access to your files.

Please refer to our Refund Policy and applicable Digital Product License/Terms of Use for additional information regarding digital purchases.

Third-Party Service Providers

MochaQueens Creations uses third-party services to operate the online store and provide certain business functions.

Our storefront is hosted through Payhip. Payhip may process customer and transaction information in connection with operating the ecommerce platform.

Payment transactions may also be processed through payment providers such as PayPal or Stripe when those payment methods are offered.

These third parties maintain their own privacy practices and policies. We encourage you to review the privacy information provided by the services you use when completing a transaction.

Cookies & Similar Technologies

Our website and the services used to operate it may use cookies or similar technologies to provide essential website functions, remember preferences, understand website activity, improve performance, and, where enabled, support analytics or marketing.

Your browser may allow you to control or disable certain cookies. Disabling some cookies may affect website functionality.

Sharing Your Information

MochaQueens Creations does not sell your personal information.

Information may be shared with service providers when reasonably necessary to operate the store, process payments, fulfill orders, provide customer support, prevent fraud, or comply with legal obligations.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.

Data Security & Retention

Reasonable measures are taken to help protect customer information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Information may be retained for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and satisfy applicable legal obligations.

Your Privacy Choices & Rights

Depending on where you live, you may have certain rights regarding your personal information, which could include requesting access to, correction of, or deletion of certain information.

You may contact us through the contact information provided on our website if you have a privacy-related request. We may need to verify your identity before completing certain requests.

Children's Privacy

MochaQueens Creations is not intended to knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information through our store without appropriate authorization, please contact us so the matter can be reviewed.

External Links

Our website may contain links to third-party websites. MochaQueens Creations is not responsible for the privacy practices, content, or security of websites operated by third parties.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our business, website, services, or applicable requirements.

When changes are made, the Last Updated date at the top of this policy may be revised.

Contact Us

If you have questions about this Privacy Policy or how information is handled by MochaQueens Creations, please contact us through the Let’s Connect ♡ section of our website.