All products sold by NekoMouse are digital products delivered electronically. No physical item will be shipped.

Because digital products are made available for download immediately after purchase, all sales are generally final and non-refundable, except where a refund is required by applicable law.

Please contact us if:

• You were charged more than once for the same order.
• The purchased files are corrupted, incomplete, missing, or cannot be downloaded, and we are unable to resolve the issue.
• The product you received is materially different from the description provided on the product page.
• A technical issue prevents you from accessing or using the purchased files, and we are unable to resolve the issue.

We do not normally offer refunds for change of mind, accidental purchases, failure to read the product description, or incompatibility with the buyer's device or software, except where a refund is required by applicable law.

If you experience any problem with your purchase, please contact NekoMouse support using the email address provided on your order receipt. Please include the email address used for the purchase, your order details, and a brief description of the issue.

We will first attempt to resolve the issue by providing technical assistance, troubleshooting instructions, or a replacement file, where appropriate.

If a refund is approved, it will generally be issued to the original payment method used for the purchase. Refund processing times may vary depending on the payment provider.

NekoMouse is not responsible for problems caused by unsupported operating systems, incompatible software, improper installation, or modifications made to the purchased files by the customer. Our cursor packs are intended for Windows 10 and Windows 11, as stated on the applicable product page.

Nothing in this Refund Policy limits or excludes any consumer rights that cannot legally be excluded or restricted under applicable law.

Last updated: September 24, 2026