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Have a question about our products, trouble accessing your download, or a general inquiry?

Drop us a message using the form on this page. We read every message and typically respond within 24 to 48 hours.

Frequently Asked Questions

1.What are the differences between Bench Guide, Companion Workbook for Bench Guide, Handbook and Flagship Book?

The differences are:

Bench Guide — focused solutions for an orchid genus.

Companion Workbook— observation, planning, and record-keeping for an orchid genus.

Handbook — practical implementation and reference for an orchid genus.

Flagship Book — comprehensive understanding of the orchid genus.

2. How do I access my purchase?

Immediately after checkout, you’ll receive a link on your order confirmation screen and an automated email receipt with a direct download link to your PDF guide.

3. Can I print the guides at home?

Yes! All of our guides are formatted for standard US Letter [8.5 by 11 inches paper] and designed to print on standard home printers or at local print shops.

4. What if I lose my download link?

No worries at all! Check your purchase receipt email from Payhip, or send us a quick message with your order details and email address, and we’ll re-send your files promptly.

5. Do you offer personalized orchid diagnostics?

While our guides provide comprehensive troubleshooting for common issues, local growing conditions (water quality, local climate, potting media) vary.

We recommend starting with our checklists and consulting local horticultural experts for severe disease or pest outbreaks.

In future, we may offer personalized orchid diagnostics online using the Zoom platform.