All Orchid Bloom Lab products are supplied as digital downloads. No physical book or other physical item will be shipped. Customers should review the product description, PDF format, page size, language, device compatibility and printing requirements before completing a purchase.

Because digital products are made available for download shortly after purchase and cannot be physically returned, purchases are generally final and non-refundable once the file has been downloaded, accessed or delivered. A refund will not normally be provided because a customer changes their mind, no longer requires the guide, mistakenly expected a physical product, lacks compatible software or equipment, or did not read the product description before purchasing.

Orchid Bloom Lab will, however, review requests involving:

• A duplicate payment for the same product.
• A corrupted, incomplete or technically defective file that cannot be replaced.
• Failure to receive access to the purchased file after reasonable troubleshooting.
• A product that is materially different from its published description.
• A refund or remedy required under applicable consumer-protection law.

Customers experiencing a download problem should contact Orchid Bloom Lab through the Contact page and provide the purchaser’s name, email address, order number, product title, purchase date and a description or screenshot of the problem. Please submit the request within 14 days of purchase where reasonably possible.

Orchid Bloom Lab will first attempt to resolve the matter by providing technical assistance, a replacement file or renewed download access. Any approved refund will be returned through the original payment method and may take additional time to appear, depending on the payment provider. Approval of one refund does not create an obligation to approve future requests in different circumstances.

This policy does not exclude, restrict or replace any consumer rights or remedies that cannot legally be excluded in the customer’s country or territory.