Orchid Bloom Lab respects your privacy and is committed to handling your personal information responsibly. When you visit this store, contact us, download a free guide or purchase a digital product, information such as your name, email address, order details, messages and payment-related transaction information may be collected. Payments and digital-product delivery are processed through Payhip and its payment-service providers. Orchid Bloom Lab does not directly receive or store your complete credit-card or payment-account details.

We may use your personal information to process and deliver orders, provide download access, respond to enquiries, maintain transaction and business records, prevent fraud, comply with legal obligations and improve our products and customer service. Marketing emails will only be sent where you have provided the necessary consent or where otherwise permitted by applicable law. You may unsubscribe from marketing communications at any time.

Your information may be processed by service providers necessary to operate the store, including Payhip, payment processors, email-service providers, website-hosting providers and technical-support services. These providers may process information in countries outside Singapore and are subject to their own privacy policies and legal obligations. Orchid Bloom Lab does not sell or rent customers’ personal information.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including order support, accounting, legal and security requirements. Reasonable measures are taken to protect information against unauthorised access, loss, misuse or disclosure, although no online system can be guaranteed to be completely secure.

You may contact Orchid Bloom Lab through the Contact page to request access to, correction of or deletion of personal information held directly by us, subject to applicable legal and record-keeping requirements. This Privacy Policy may be updated when our practices, services or legal obligations change. The latest version displayed on this store will apply.

Privacy Policy Effective date: 18 July 2026