Last updated: 10 September 2026

At Sam’s Yarn Basket, I want you to be happy with your purchase. Because the store offers both digital products and, from time to time, physical handmade products, different refund and return conditions apply.

Digital Patterns and Downloads

Digital patterns, PDFs and other downloadable products are non-refundable for change of mind once they have been supplied or made available for download.

Digital products cannot be physically returned after they have been supplied. For this reason, Sam’s Yarn Basket does not provide refunds, exchanges or cancellations simply because a customer:

• changes their mind

• purchases the wrong pattern

• makes an accidental purchase

• decides they no longer want or need the pattern

• decides not to make the project

• does not have the required materials, equipment or skill level

Please read the product description carefully before completing your purchase to ensure you are purchasing the correct product.

If you experience a genuine problem with your digital product — for example, you receive the wrong file, the supplied file cannot be accessed, or the product is materially different from its description — please contact Sam’s Yarn Basket so the problem can be investigated and an appropriate remedy provided where required.

Physical Products

Sam’s Yarn Basket does not provide refunds or exchanges for change of mind on physical products as a standard policy.

In some circumstances, Sam’s Yarn Basket may choose to accept a change-of-mind return at its discretion.

Any return must be agreed to before the item is sent back.

If a change-of-mind return is accepted:

• the buyer is responsible for all return postage costs

• Sam’s Yarn Basket will not pay or reimburse return postage

• original postage or delivery charges are not refundable

• the item must be appropriately packaged and returned in the condition agreed upon

• the buyer is responsible for ensuring the item is safely returned

Please do not return an item without contacting Sam’s Yarn Basket first.

Faulty, Damaged or Incorrect Products

If you believe a physical product is faulty, damaged, incorrect or materially different from its description, please contact Sam’s Yarn Basket before returning it.

You may be asked to provide photographs or other reasonable information so the problem can be assessed.

Where a product fails to meet an applicable consumer guarantee, an appropriate remedy will be provided in accordance with Australian Consumer Law. Where applicable, reasonable return costs for a product confirmed to have a problem will also be handled in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this Refund & Returns Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

The rules above concerning change-of-mind purchases are separate from your statutory rights where a product fails to meet an applicable consumer guarantee.

Contact

If you have a problem with an order or believe you may be entitled to a remedy, please contact Sam’s Yarn Basket using the Contact link at the bottom of this website.

Please include your order details and a brief description of the problem so I can assist you.

Sam’s Yarn Basket

All for Yarn and Yarn for All ❤️