This Privacy Policy explains how Sandy Tide Readings handles personal information provided when you visit our store, place an order, or purchase a reading.

Information We Collect

Depending on your order, we may receive:

* Your name

* Email address

* Order information

* Date of birth

* Birth time

* Birth location

* Relationship information

* Questions or other details you choose to provide for your reading

* Communications relating to your order

Please only provide information that is relevant to the service you are purchasing.

How We Use Your Information

We use your information to:

* Process your order

* Prepare your reading

* Contact you if we need additional information

* Deliver your completed order

* Provide customer support

* Maintain transaction and business records

* Prevent fraud or resolve payment disputes

* Meet legal, accounting, or tax requirements

We do not sell your personal information.

AI-Assisted Processing

AI-assisted tools may be used as part of the process of preparing personalized readings and reports.

This means that information you provide for a reading, such as birth data, relationship information, or questions, may be processed using third-party AI tools when necessary to create or assist with the service you purchased.

We only use information that is relevant to preparing the reading and ask that you avoid providing sensitive personal information that is not necessary for your order.

Third-party AI providers may process information according to their own privacy, security, and data-processing terms.

AI-assisted processing is used as part of the report creation process and does not change the purpose for which your information was originally provided.

## Legal Basis for Processing

Where applicable data protection law requires a legal basis, we generally process information because it is necessary to provide the service you purchased.

We may also process certain information where necessary to meet legal obligations or for legitimate business purposes such as fraud prevention, record keeping, and resolving disputes.

Where consent is required for a specific use, we will ask for it separately.

Payment Information

Payments are processed by third-party payment providers such as Payhip and PayPal.

We do not receive or store your full credit card or payment account details.

Those providers handle payment information under their own privacy policies and legal obligations.

Sharing Your Information

We only share personal information when necessary to operate our store, process payments, prepare and deliver services, comply with the law, prevent fraud, or protect our legal rights.

This may include third-party service providers used for payment processing, store operations, communication, file delivery, or AI-assisted processing.

We do not sell, rent, or trade customer information.

Information About Other People

Some readings may involve information about a partner, family member, friend, or another person.

If you provide information about someone else, please only provide what is reasonably necessary for the reading and make sure you have the right to share it.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records may be kept longer when required for accounting, tax, fraud prevention, dispute resolution, or legal purposes.

Information provided specifically for a personalized reading may be deleted when it is no longer needed to provide the service or handle reasonable follow-up questions.

Information processed through third-party services may also be subject to those providers' own retention policies.

International Services

Our services may be purchased by customers in different countries, and some of the service providers we use, including payment, hosting, communication, and AI service providers, may process information outside your country of residence.

Where required, those providers are responsible for using appropriate safeguards for international data transfers.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

You may also have additional rights under local privacy law.

Some records may need to be retained where required for legal, tax, accounting, fraud prevention, or dispute-resolution purposes.

Security

We take reasonable steps to protect the personal information we handle. However, no online platform, email system, AI service, or electronic storage method can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our services, business practices, technology providers, or legal requirements change.

The current version will always be available through our store.

Contact

If you have a question about your personal information or would like to make a privacy request, please contact Sandy Tide Readings using the contact details provided on our store.