Personalized readings are non-refundable once work has started.

If you need to cancel an order, please contact us as soon as possible. If we have not yet started your reading, we may be able to cancel the order and issue a refund.

Refunds will also be considered if:

* You were charged more than once for the same order

* We are unable to complete your order

* Your order is not delivered and we are unable to resolve the issue

* A refund is required under applicable consumer law

Because readings are interpretive, we cannot offer refunds based on whether you agree with the reading, whether a prediction comes true, or whether the outcome is what you hoped for.

If there is a problem with your order, please contact us and we will do our best to resolve it.

Nothing in this policy limits any consumer rights that cannot legally be excluded.