Sew Projects

Last Updated: June 2026

1. INTRODUCTION

Sew Projects ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you purchase products or services from us.

Data Controller: Yelena Buck, trading as Sew Projects

Contact: info@sew-projects.com

2. WHAT DATA WE COLLECT

When You Purchase:

• Name
• Email address
• Billing and/or shipping address
• Phone number (if provided)

When You Access Digital Products (Courses, Patterns, Resources):

• Login credentials
• Access logs (which materials you view, when, how long)
• IP address
• Device information

When You Use Email Support:

• Email address and message content
• Photos, attachments, or project details you share
• Support notes

When You Subscribe to Our Newsletter:

• Email address
• First name (optional)
• Engagement data (opens, clicks)

When You Visit Our Website:

• IP address
• Device information (browser, OS)
• Pages visited and time spent
• Referral source

3. HOW WE USE YOUR DATA

• Processing orders and providing access to digital products
• Sending course access credentials
• Arranging physical product shipment
• Responding to support enquiries
• Sending newsletters (only if you opt in)
• Understanding how our products are used (analytics)
• Fraud prevention

4. LEGAL BASIS FOR PROCESSING

We process your data because:

• You've purchased a product from us (contract)
• You've asked us to contact you (consent)
• We have a legal obligation (tax, consumer law)
• It's in our legitimate interest to improve products and prevent fraud

5. WHO WE SHARE YOUR DATA WITH

Third-Party Service Providers:

• MailerLite (email marketing) – if you subscribe to our newsletter
• InMotion Hosting (web hosting) – stores course data
• Royal Mail/Courier (shipping) – receives your address for physical product delivery
• Payment processor (Payhip) – handles payment information

For payment data details, see Payhip's Privacy Policy.

6. DATA RETENTION

• Email addresses: Retained until you unsubscribe or request deletion
• Shipping addresses: Retained for 1 year (for returns/disputes)
• Course access logs: Retained for 12 months
• Support messages: Retained for 2 years
• Newsletter data: Retained until you unsubscribe
• Website analytics: Retained for 24 months

You can request deletion of your data at any time by emailing [your email].

7. YOUR RIGHTS

You have the right to:

• Access a copy of your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing (unsubscribe anytime)
• Object to how we use your data

To exercise any of these rights: Email info@sew-projects.com with "GDPR Rights Request" in the subject line.

8. COOKIES & TRACKING

We use:

• Essential cookies: For login and payment
• Analytics: Google Analytics (anonymised)
• Marketing: MailerLite tracking (if subscribed to newsletter)

You can disable cookies in your browser settings, though this may affect functionality.

9. DATA SECURITY

We use SSL/HTTPS encryption, secure hosting, and regular backups to protect your data. However, no system is completely secure. If a data breach occurs, we will notify you within 72 hours.

10. CHILDREN'S PRIVACY

Our products are not intended for individuals under 18. We do not knowingly collect data from minors.

11. CONTACT & COMPLAINTS

Questions about privacy:

Email: info@sew-projects.com

Complaints to the ICO (Information Commissioner's Office):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

12. CHANGES TO THIS POLICY

We may update this Policy at any time. We will notify you of material changes via email.