Refund Policy

Last updated: August 2026

At Softzeno, we want every customer to have a smooth purchasing experience. Please carefully review the product name, edition, compatibility, and license information before completing your purchase.

DIGITAL PRODUCTS

All products sold by Softzeno are delivered digitally. No physical products are shipped.

Because digital products are delivered electronically, refund eligibility may depend on whether the product has been accessed, downloaded, activated, or used, as well as applicable consumer protection laws.

INVALID OR NON-WORKING PRODUCT KEY

If your product key does not work as described, please contact our support team before opening a payment dispute.

We will investigate the issue and, where appropriate, provide troubleshooting assistance, a replacement key, or another appropriate resolution.

Please provide your order number and the exact error message when contacting support.

REFUND REQUESTS

To request a refund, please contact our support team and provide:

• Order number

• Email address used for the purchase

• Reason for the refund request

• Screenshot of any relevant error message, if applicable

Refund requests are reviewed individually and handled in accordance with applicable consumer protection laws.

IMPORTANT

Please do not share or publish your product key.

If a key has already been activated or used, this may affect refund eligibility, subject to applicable law.

Nothing in this Refund Policy limits any mandatory consumer rights that apply to you under the laws of your country.

For refund requests or product support, please contact us using the support email address provided on our store.