Last updated: August 2026

Welcome to Softzeno. By accessing our store or purchasing a product, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. ABOUT OUR PRODUCTS

Softzeno sells digital products, including software licenses, product keys, and related digital materials.

All product descriptions, compatibility information, license terms, and included items are provided on the relevant product page.

Please review the product information carefully before completing your purchase.

2. DIGITAL DELIVERY

Products sold through Softzeno are delivered digitally.

After successful payment, your order and available digital product information will be delivered electronically to the email address provided during checkout.

For products containing unique license keys, a unique key may be assigned to your order through our digital delivery system.

No physical product will be shipped unless explicitly stated on the product page.

3. PRODUCT COMPATIBILITY

Customers are responsible for checking the compatibility of a product with their device, operating system, software edition, and other applicable requirements before purchasing.

For example, a Windows 11 Pro product key is intended for Windows 11 Pro and may not be suitable for other Windows editions.

4. LICENSE KEYS

Where a product includes a license or product key:

• Each customer may receive a unique key for their order.

• Product keys must not be publicly shared, resold, published, or distributed without authorization.

• Customers are responsible for keeping their product keys secure.

• A product key may only be used according to the applicable license terms.

5. PAYMENTS

Payments are processed through the payment methods made available at checkout.

Orders are considered confirmed after successful payment authorization.

Softzeno does not store complete payment card details on its systems.

6. REFUNDS

Refund requests are handled according to our Refund Policy and applicable consumer protection laws.

If you experience an issue with a digital product or license key, please contact our support team before opening a payment dispute so that we can investigate and assist you.

7. CUSTOMER RESPONSIBILITIES

Customers agree to:

• Provide accurate information during checkout.

• Use purchased products lawfully.

• Keep account and license information secure.

• Not attempt to abuse, duplicate, reverse engineer, or fraudulently use our digital delivery system.

• Not use our products or services for unlawful purposes.

8. ORDER AND DELIVERY ISSUES

If you do not receive your digital product after completing a successful purchase, please contact our support team with your order number and the email address used during checkout.

We will investigate delivery issues and provide appropriate assistance.

9. INTELLECTUAL PROPERTY

All trademarks, product names, logos, and software names belong to their respective owners.

Softzeno does not claim ownership of third-party trademarks or software brands referenced in product descriptions.

10. THIRD-PARTY SERVICES

Our store may rely on third-party services for payment processing, digital delivery, analytics, email delivery, and other store functions.

Your use of such services may also be subject to the terms and policies of those third parties.

11. AVAILABILITY OF OUR STORE

We aim to keep our store and products available, but we do not guarantee uninterrupted or error-free access to the store.

We may temporarily suspend or modify the store for maintenance, security, updates, or other operational reasons.

12. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Softzeno will not be responsible for losses resulting from misuse of a purchased product, incorrect installation, failure to meet system requirements, or inaccurate information provided by the customer.

Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot legally be excluded under applicable law.

13. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

14. GOVERNING LAW

These Terms & Conditions are subject to applicable laws and regulations.

Mandatory consumer protection rights applicable to customers in their country of residence are not affected by these Terms & Conditions.

15. CONTACT US

If you have any questions regarding these Terms & Conditions, an order, or a product, please contact us using the support email address provided on our store.

By purchasing a product from Softzeno, you acknowledge that you have read and agreed to these Terms & Conditions.