Refund & Withdrawal Policy

Last updated: 13 October 2026

Seller: BenedoAi OÜ

Brand: Steady Tools

Customer support: hello@partsdesign.ee

Steady Tools sells downloadable digital products, including budgeting spreadsheets, templates and guides.

Our products are delivered electronically. No physical items will be shipped.

Consumers in the European Union generally have a 14-day right of withdrawal for distance purchases, subject to applicable legal exceptions.

For digital content supplied without a physical medium, this right may be lost once delivery begins, provided that:

You have expressly agreed to the digital content being supplied before the withdrawal period expires.
You have acknowledged that you will lose your right of withdrawal once delivery begins.
The applicable legal requirements, including the required contractual confirmation, have been fulfilled.

Where these conditions have not been met, your statutory withdrawal rights remain unaffected.

We want you to receive a working product.

If your download is missing, corrupted, inaccessible or does not function as described, please contact us at hello@partsdesign.ee.

Include your order number and a description of the issue.

We will investigate and, where appropriate, provide a replacement, assistance, repair or refund in accordance with your statutory rights.

To request a refund or exercise an applicable right of withdrawal, contact:

Please include your order number and the reason for your request, if relevant.

We will review your request in accordance with applicable consumer protection laws.

Nothing in this policy excludes or limits your mandatory statutory rights.

BenedoAi OÜ

Trading as Steady Tools

Registered address: Aasamaja 3,aasaküla põhjapärnumaa vald

Company registration number: 17493136