Because The Collective Wellnest offers digital products that are delivered immediately, all purchases are generally final and non-refundable once the files have been accessed or downloaded.

Please review the product description carefully before completing your purchase.

A refund or replacement may be considered when:

• You were charged more than once for the same order.
• You received the wrong product or file.
• The file is corrupted, incomplete, or cannot be opened after reasonable troubleshooting.
• The product materially differs from the description shown at the time of purchase.
• A refund is otherwise required by applicable law.

Refunds will not ordinarily be issued for:

• Accidental purchases or changes of mind.
• Failure to read the product description before purchasing.
• Incompatibility with a device, printer, application, or software when the file itself is working correctly.
• Dissatisfaction based solely on personal preference.
• Products that have already been accessed, downloaded, copied, or printed.

Before requesting a refund, please try downloading the file again and opening it with another browser or device. Many download issues can be resolved this way. Payhip delivers digital products immediately through a download page and email receipt, and customers should contact the individual seller directly regarding refunds or order concerns. 

REQUESTING ASSISTANCE

Please contact The Collective Wellnest within seven days of purchase and include:

• Your full name
• The email address used at checkout
• Your order number or receipt
• The name of the product
• A brief explanation of the problem
• Screenshots of any technical error, when applicable

Approved refunds will be returned to the original payment method. Processing times may vary depending on Stripe, PayPal, or the customer’s financial institution. Payhip sellers manage their own refund policies and issue approved refunds through their connected payment processor. 

FREE RESOURCES

Free downloads do not have monetary value and are therefore not eligible for refunds. Please contact us if you experience difficulty accessing a free resource.

LEGAL RIGHTS

Nothing in this policy limits any rights available to you under applicable consumer-protection law.

Last updated: July 2026