Refund Policy

Effective date: October 12, 2026

The Healing NP sells downloadable educational products. Please review the description, included files, preview, and software requirements before purchasing.

All sales are final

Our products are digital downloads made available for immediate access after a successful purchase. All sales are final. We do not offer refunds for change of mind, purchasing the wrong product, or choosing not to download or use the files.

Problems we will address

Contact us if you receive the wrong or incomplete files, have a duplicate charge, cannot access a promised download, or find that a delivered product materially differs from its description. We will investigate and provide the correct files, help restore access, or provide an appropriate refund when the problem cannot be resolved or a refund is required by law. Verified duplicate payments will be refunded for the duplicate charge.

First try downloading again and using the software recommended in the instructions. A basic browser or phone viewer may not support fillable PDF features. If the problem continues, contact us rather than assuming you must purchase again.

How to request support

Email thehealingnpeducation@gmail.com with your order email, product name, purchase date or receipt reference, and a brief description of the issue. Screenshots without sensitive information can help. Do not send full payment-card numbers, passwords, or patient information.

We aim to respond within three business days. This is a support target, not a promise about when a bank will post a refund. Approved refunds are returned through the payment provider to the original payment method where possible; posting time varies by provider and financial institution.

Your rights

This policy does not limit mandatory cancellation, refund, or other consumer rights under applicable law, or rights available through your payment provider. No checkout statement is intended to waive rights that cannot lawfully be waived.

For an expressly offered preorder, the listing must explain its delivery arrangements. If we cannot meet a promised delivery date, we will contact affected buyers about the available resolution and refund options.