Terms of Service

Last updated: September 2026

These terms apply to T.P.P Club memberships purchased from The Productive Plans. Please read them alongside the plan description and our Refunds & Cancellations Policy before subscribing.

About us

The Productive Plans is based in the United Kingdom.

Email: hello@theproductiveplans.com

Your membership

The T.P.P Club provides monthly digital resources, including spreadsheets, planners and other templates, together with tutorials, member voting and help using the products.

The resources and benefits available to you depend on the plan you choose. Your plan description explains what is included when you subscribe.

Member voting helps inform future templates. Any specific commitments about voting or upcoming releases will be stated in the relevant announcement.

Subscribing and accessing your account

Your membership begins when we confirm your subscription. Access starts immediately, including during an applicable free trial.

Please provide accurate account information, keep your login details secure and contact us if you believe someone has accessed your account without permission.

Prices and recurring payments

Monthly memberships renew monthly. Annual memberships renew annually. Payments continue automatically unless you cancel.

The price, currency, billing frequency and any applicable taxes will be shown before you complete your subscription.

Your subscription confirmation records the plan you selected. Please keep it for reference.

Free trials

Monthly subscriptions include a 30-day free trial.

Unless you cancel before your trial ends, your first monthly subscription payment will be collected at the price shown when you subscribed. Your membership then renews monthly until cancelled.

Annual subscriptions do not include a free trial.

A free trial does not replace or limit your statutory cancellation rights.

Software and compatibility

Some resources require compatible software or an account with another service. Relevant requirements, including any separately purchased software needed, will be stated in the product or plan description before purchase.

Please check these requirements before subscribing. Contact us if you are unsure whether a resource will work with your device or software.

If a resource does not work with software we have stated it supports, please let us know so we can investigate.

Using our resources

Our templates, spreadsheets, planners, tutorials and other materials remain our intellectual property or that of their respective owners. Purchasing a membership gives you permission to use the included resources within the agreed licence; it does not transfer ownership.

[Proposed licence—confirm before publishing: You may download and adapt resources for your own personal use and the internal activities of your own business. This does not include selling, supplying templates to clients, sharing them with other users or distributing them to a team.]

Unless a resource expressly includes a different licence, you must not:

Sell, sublicense or redistribute the resources, including modified versions.
Upload them to public file-sharing sites or template libraries.
Share your member login or give others access to membership-only content.
Claim the original resources as your own creations.

Members may continue using resources they legitimately downloaded during their membership after it ends. However, they will not have access to backdated templates if they joined during a period when other templates had already been provided as part of the membership. The same permission applies to resources downloaded during a trial.

Tutorials and product support

We provide tutorials and assistance with using the products included in your plan.

Tutorials and community help are included within the membership. Bespoke modifications, custom template creation, and individual training are not included unless agreed separately.

If you need help, email hello@theproductiveplans.com with the product name, the software you are using and a description of the issue. Please avoid sending sensitive information unless it is necessary to resolve the problem.

Cancellation and refunds

You can cancel at any time to stop future renewals, either through your member account or by emailing us.

Cancellation currently ends membership access immediately, including during a free trial or paid billing period.

Unused paid time is not automatically refunded or credited. Refund requests are considered under our Refunds & Cancellations Policy, and your statutory rights remain unaffected.

Please contact us if you cancel during your current billing cycle. We will ensure you retain access to all templates for the current month and any previous months you were part of the membership. For more information, please review our cancellation and access policy: [link to policy].

Product problems and interruptions

We will provide the digital content and support described for your plan and meet our obligations under applicable consumer law.

If content is faulty, unavailable or not as described, or there is a problem with a service we provide, please contact us. We will investigate and provide the remedy required by law.

Access may occasionally be interrupted by maintenance or technical problems. We will take reasonable steps to address interruptions and communicate significant issues. This does not remove your rights where we fail to provide what you purchased.

Changes to your membership or these terms

We may update these terms for future subscriptions. The terms supplied when you subscribe apply to your existing contract unless a change is lawfully agreed or required by law.

We will not use an update to remove benefits you have already paid for or retrospectively reduce your rights. Any proposed change affecting an existing subscription will be explained directly before it takes effect.

Our responsibility to you

We remain responsible for meeting our contractual and legal obligations.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or death or personal injury caused by negligence.

Your statutory rights relating to digital content and services remain unaffected.

Privacy

Our Privacy & Cookies Policy explains how we handle personal information in connection with the website and membership.

Questions and complaints

Please send questions or complaints to hello@theproductiveplans.com. We will investigate and respond, explaining any proposed resolution.

You retain your right to seek advice, contact an appropriate consumer authority or bring a claim in a court available to you under applicable law.

Nothing in these terms removes mandatory consumer protections that apply in your country of residence.