Contact & Customer Support

Last Updated: August 17, 2026

Thank you for visiting Tia Marie Wellness, a wellness brand operated by Wellness Life Roots LLC.

We are committed to providing helpful customer support for questions concerning our digital products, purchases, downloads, and website. This page explains how to contact us and what information to provide when requesting assistance.

1. Contact Information

For general questions, product assistance, order inquiries, or customer-support requests, please contact:

Tia Marie Wellness

Operated by Wellness Life Roots LLC

Montana, United States

Email: support@wellnessliferoots.com

Email is our primary customer-support method.

2. Order & Purchase Support

If you contact us regarding a purchase, please include enough information for us to locate and review the transaction.

When available, please provide:

Your full name;
The email address used when placing the order;
The name of the product purchased;
Your order or transaction number;
The approximate date of purchase; and
A brief description of the issue.

Please do not send complete credit-card numbers, passwords, banking credentials, or other sensitive financial information by email.

3. Digital Download Assistance

If you purchased a digital product but are experiencing difficulty accessing or downloading it, please contact customer support.

Examples include:

A download link that does not work;
A corrupted or unreadable file;
An incorrect file;
A missing purchase or delivery email; or
Another technical problem preventing access to your purchase.

We may ask for additional order information to verify the purchase before providing replacement access.

4. The Holistic Wellness Handbook

For support specifically concerning The Holistic Wellness Handbook, please include the email address used for your purchase and a brief explanation of the issue.

If the issue concerns downloading or opening the handbook, please also tell us what device or application you are using when appropriate. This information may help us identify the problem more efficiently.

5. Response Times

We aim to review customer-support inquiries as promptly as reasonably possible.

Typical response time: within 1–2 business days.

Response times may be longer during weekends, holidays, product launches, periods of unusually high inquiry volume, or circumstances outside our reasonable control.

6. Refund Requests

Questions concerning refunds, duplicate purchases, incorrect files, or technical delivery problems are handled according to our Digital Product & Refund Policy.

Submitting a support request does not automatically guarantee that a purchase qualifies for a refund.

Where a refund is approved, processing times may depend on the applicable payment processor or financial institution.

7. Privacy Requests

Questions or requests concerning personal information and privacy should be submitted to our support email and clearly identified as a Privacy Request.

Privacy matters are handled in accordance with our Privacy Policy and applicable law.

8. Copyright, Licensing & Permissions

For questions regarding:

Copyright permissions;
Commercial or organizational use;
Licensing;
Reproduction rights;
Suspected unauthorized distribution; or
Other intellectual property matters,

please contact us and identify your message as a Copyright or Licensing Request.

Please review our Copyright & Intellectual Property Policy for additional information.

9. Wellness and Medical Questions

Customer support can assist with purchases, digital products, downloads, website questions, and other administrative matters.

However, Tia Marie Wellness customer support does not provide individualized medical advice, diagnosis, treatment, psychotherapy, nutritional treatment, or emergency healthcare services.

Please consult an appropriately qualified healthcare professional for individualized health or medical concerns.

For additional information, please review our Wellness Disclaimer.

10. Respectful Communication

We are committed to professional and respectful communication with our customers and ask that communications with our support team remain respectful as well.

We reserve the right to appropriately manage abusive, threatening, fraudulent, harassing, or unlawful communications.

11. Policy Updates

We may update this Contact & Customer Support page periodically as our products, support procedures, contact methods, or business operations change.

The Last Updated date at the top of this page indicates the most recent revision.

12. Contact Us

For customer assistance: