Digital Product & Refund Policy
Last Updated: August 17, 2026
Tia Marie Wellness is a wellness brand operated by Wellness Life Roots LLC (“Tia Marie Wellness,” “we,” “us,” or “our”).
We want customers to understand what they are purchasing before completing an order. This Digital Product & Refund Policy explains the delivery, cancellation, refund, and replacement terms applicable to digital products purchased from Tia Marie Wellness.
By purchasing a digital product from us, you acknowledge and agree to this policy, subject to any rights that cannot be waived under applicable law.
1. Digital Products
Tia Marie Wellness offers downloadable and electronically delivered products, including The Holistic Wellness Handbook, ebooks, guides, worksheets, educational resources, and other digital materials.
Digital products are not physical products and will not be shipped to you unless a product listing specifically states otherwise.
2. Digital Delivery
Digital products are generally made available electronically after successful payment.
Depending on the product and platform, access may be provided through:
- A download page after checkout;
- A link sent to the email address provided during purchase;
- Your customer account; or
- Another electronic delivery method identified during checkout.
You are responsible for providing a valid and accurate email address and maintaining access to the device, software, and internet connection necessary to access your purchase.
3. Please Review Your Order Before Purchasing
Before completing your purchase, please carefully review the product description, format, price, and other information provided on the product page.
Because digital products can generally be accessed shortly after purchase, orders may not be cancellable after the digital product has been delivered, accessed, or downloaded.
4. Refund Policy
Due to the nature of downloadable and electronically delivered products, digital product purchases are generally final once the product has been delivered, accessed, or downloaded, except where a refund is required by applicable law or otherwise approved by us.
We encourage customers to review all available product information before completing a purchase.
This policy does not limit any consumer rights or remedies that cannot legally be waived.
5. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us.
After verifying the duplicate transaction, we may refund the duplicate charge to the original payment method.
6. Technical or File Problems
If you receive a corrupted file, incorrect file, broken download, or experience another legitimate technical problem that prevents you from accessing the digital product you purchased, please contact us.
We will first attempt to resolve the issue by providing technical assistance, a corrected file, or a replacement download link when appropriate.
If we cannot provide the purchased digital product because of a problem attributable to us, we will determine the appropriate remedy, including a refund when required by applicable law.
7. Failure to Download or Use a Product
Failure to download, open, read, complete, or otherwise use a digital product after it has been properly delivered does not, by itself, qualify the purchase for a refund.
Please contact us if you are unable to access your purchase because of a legitimate technical problem.
8. Change of Mind
Because digital products may be immediately accessible and cannot be physically returned, we generally do not provide refunds solely because a customer:
- Changes their mind after receiving access;
- Decides they no longer want the product;
- Does not have time to use the product;
- Does not use or complete the product; or
- Expected information or features not represented in the product description.
This does not affect any refund, cancellation, or consumer rights that may apply under applicable law.
9. Product Expectations and Results
Our digital products are intended to provide educational information, guidance, reflections, and wellness resources.
Purchasing a product does not guarantee a particular wellness, health, lifestyle, personal, financial, or other result.
Dissatisfaction based solely on the absence of a particular result does not ordinarily qualify a digital product for a refund.
Please review our Wellness Disclaimer for additional information concerning the educational nature of our content.
10. Unauthorized Sharing or Distribution
Purchasing a digital product grants you a limited license for personal, non-commercial use, unless expressly stated otherwise.
Digital products may not be copied, resold, redistributed, uploaded to file-sharing services, publicly posted, commercially exploited, or shared with others without prior written permission.
Refund requests associated with unauthorized copying, sharing, redistribution, or other violations of our Terms & Conditions may be denied to the extent permitted by law.
11. Payment Disputes
If you believe there is a billing error or unauthorized transaction, please contact us promptly so we can review the matter.
Nothing in this policy prevents you from exercising any dispute rights provided by your payment provider or applicable law.
12. Processing Approved Refunds
When a refund is approved, it will generally be issued to the original payment method used for the transaction.
The amount of time required for the refund to appear in your account may depend on the payment processor, bank, card issuer, or other financial institution involved.
13. Policy Changes
We may update this Digital Product & Refund Policy periodically to reflect changes in our products, business practices, platform requirements, or applicable laws.
The version applicable to a transaction will be determined in accordance with applicable law and the terms presented in connection with that purchase.
14. Contact Us
If you experience a problem with your purchase or have questions about this policy, please contact:
Tia Marie Wellness
Operated by Wellness Life Roots LLC
Montana, United States
Email: support@wellnessliferoots.com
When contacting us about an order, please include your name, email address used for the purchase, order information, and a brief description of the issue so we can investigate efficiently.