Privacy Policy
Valet Business Studio
Last updated: 19 October 2026
1. About This Privacy Policy
Valet Business Studio is committed to protecting customers' personal information and handling it responsibly.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with and the rights customers have under UK data protection law.
2. Who We Are
Trading name: Valet Business Studio
Data controller: Oliver Buck (Sole Trader)
Email: valet.business.studio@gmail.com
Business address: 21 Cedar Crescent, Burnopfield, Newcastle Upon Tyne, NE16 6HU
We are responsible for deciding how we use personal information for our own business activities.
3. Information We Collect
Depending on how you interact with our business, we may receive:
- Your name, if provided during checkout or when contacting us.
- Your email address.
- Your order number and purchase history.
- Product and payment status information.
- Messages you send to our customer support email or contact form.
- Information you voluntarily provide when requesting support or a refund.
Payhip and our payment providers may collect additional technical, billing or payment information in accordance with their own privacy policies.
We do not directly collect or store your full payment card details.
4. How We Use Your Information
We use personal information for the following purposes:
Processing purchases and delivering products
We use order information to provide access to purchased digital downloads and fulfil our contract with customers.
Customer support
We use contact details and correspondence to respond to enquiries, resolve download issues and handle refund requests.
Accounting and legal obligations
We retain appropriate transaction records to meet our accounting, tax and other legal obligations.
Security and preventing misuse
Where necessary, we may process limited information to protect our store, investigate suspicious transactions and establish or defend legal claims.
Marketing
We do not automatically subscribe customers to promotional emails simply because they purchase a product.
If we introduce email marketing, we will provide the required information and obtain consent where necessary. Customers will be able to unsubscribe from marketing messages.
5. Our Lawful Bases for Processing
Under the UK GDPR, we rely on the following lawful bases where appropriate:
- Contract: To process purchases, deliver products and provide customer support relating to orders.
- Legal obligation: To maintain records and comply with applicable tax and legal requirements.
- Legitimate interests: To protect our business, respond to general enquiries and prevent fraud, where those interests are not overridden by individuals' rights.
- Consent: For optional activities where consent is legally required, such as certain marketing communications or non-essential tracking technologies.
Customers can withdraw consent for consent-based processing at any time.
6. Who We Share Information With
We use selected third-party service providers to operate our online business.
These include:
Payhip: Provides our storefront, checkout system, order management and digital download delivery.
PayPal: Processes payments and related transaction information.
Gmail / Google: Provides business email services used for customer enquiries and support.
We may also share information with professional advisers, tax authorities or legal authorities when necessary and lawfully required.
We do not sell customer personal information.
7. Cookies and Website Analytics
Our storefront is hosted on Payhip, which uses cookies and similar technologies to operate its platform and may use them for analytics and other purposes.
Further information about Payhip's processing is available at:
If we introduce our own optional analytics tools or advertising pixels, we will update this policy and implement appropriate cookie consent controls where required.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Transaction and financial records are retained for the applicable statutory accounting and tax record-keeping periods.
Customer support correspondence is kept only as long as needed to resolve enquiries, manage follow-up issues or establish and defend legal claims.
Where information is no longer required, we take reasonable steps to delete it securely or anonymise it.
9. Data Security
We take reasonable steps to protect personal information against unauthorised access, accidental loss, alteration and disclosure.
These measures include using password-protected accounts, appropriate account security settings and reputable service providers.
No internet-based service can guarantee absolute security.
10. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer, we will rely on applicable adequacy regulations or other appropriate transfer mechanisms.
Customers may contact us for further information about relevant international transfers and safeguards.
11. Your Data Protection Rights
Subject to applicable law and relevant exceptions, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information.
- Request restriction of certain processing.
- Object to processing based on legitimate interests.
- Request data portability in applicable circumstances.
- Withdraw consent where we rely on consent.
We do not currently use customer information to make solely automated decisions that produce legal or similarly significant effects.
To exercise your rights, contact us using the email address below.
12. Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Website: https://ico.org.uk/make-a-complaint/
13. Third-Party Websites
Our store may contain links to third-party websites, including PayPal and social media platforms.
These services operate under their own privacy policies, and customers should review those policies when using the services.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes to our business operations, legal requirements or service providers.
The latest version will be available on our storefront.
15. Contact Us
For privacy-related enquiries or requests:
Valet Business Studio
Data controller: Oliver Buck
Email: valet.business.studio@gmail.com
Business address: 21 Cedar Crescent, Burnopfield, Newcastle Upon Tyne, NE16 6HU