Valet Business Studio

Last updated: 19 October 2026

1. Digital Products

Valet Business Studio sells downloadable digital products, including editable documents, spreadsheets, business templates and social media designs.

Our products are delivered electronically. No physical items are shipped.

2. Cancellation Rights

Under UK consumer law, customers generally have a 14-day cancellation period for distance purchases.

When purchasing digital content, customers may expressly consent to receiving their download immediately and acknowledge that their statutory right to cancel will be lost once the digital content begins to be supplied.

Where this consent and acknowledgement have been validly obtained, confirmed as legally required, and supply has begun, the customer will no longer have the standard 14-day change-of-mind cancellation right.

If these conditions have not been met, applicable statutory cancellation rights remain.

3. Faulty or Misdescribed Products

If a digital product is faulty, inaccessible, incomplete or does not match its description, please contact us.

We will investigate the issue and, where appropriate, provide a corrected file or replacement.

Where required by UK consumer law, customers may also be entitled to a price reduction or refund.

Nothing in this policy limits or excludes customers' statutory consumer rights.

4. Change-of-Mind Refunds

Once digital content has begun to be supplied following valid consent and acknowledgement, we do not routinely offer change-of-mind refunds.

However, we may consider goodwill refunds on a case-by-case basis.

This does not affect any cancellation or other rights available under applicable law.

5. Download Problems

If you experience difficulty accessing or opening your purchased files, please contact us with your order reference and a description of the problem.

We will aim to respond within two working days and help restore access or provide the files in a suitable format where reasonably possible.

6. How to Request Support or a Refund

Contact us using the Contact page on our Payhip storefront.

Please provide your order reference, the product purchased and a brief explanation of the issue. You should not send passwords or payment card details.

Approved refunds will be processed through the original payment method, subject to applicable consumer law and payment-provider processing times.

7. Contact Information

Trading name: Valet Business Studio

Business operator: Oliver Buck

Customer support email: valet.business.studio@gmail.com

Business contact address: 21 Cedar Crescent, Burnopfield, Newcastle Upon Tyne, NE16 6HU

8. Policy Changes

We may update this policy periodically. Any changes will not remove rights customers already have in relation to previous purchases.

Your statutory rights are not affected.