Last updated: 31 August 2026

Wildlife Field Collection primarily sells digital products. Unless a product page specifically states otherwise, no physical item will be shipped.

Digital files are normally made available following successful payment.

Cancellations and change of mind

Digital content is treated differently from physical goods.

Where you expressly request or consent to immediate supply of digital content and acknowledge the effect this has on your cancellation rights, your normal cancellation right may end once supply of the digital content begins.

We therefore do not normally provide change-of-mind refunds after a digital product has been supplied where the applicable cancellation right has been lost.

This does not affect your statutory consumer rights.

Problems with a product

Please contact us if:

• you cannot access your purchased files;
• a supplied file is corrupted;
• you receive the wrong product;
• a product is materially different from its description; or
• you believe there has been an error with your order.

We will review the issue and, where appropriate, provide technical assistance, a replacement file, a correction, or a refund.

Duplicate purchases

If you accidentally purchase the same product more than once, contact us with your order details and we will review the duplicate transaction.

Before purchasing

Please read the product description carefully before completing your purchase to ensure that the product and file format are suitable for your intended use.

Nothing in this policy limits any rights you may have under applicable consumer law.