At Willow Oracle, each reading is created personally and specifically for the client. Due to the personalised nature of this service, refunds are only available in the following circumstances:

• The wrong reading is sent to the wrong client.
• Willow Oracle is unable to complete the requested reading.
• The reading cannot be provided for any reason.
• The reading is not delivered within the stated timeframe of 2–3 working days, unless an alternative delivery time has been agreed with the client.

Once a personalised reading has been completed and sent to the client, refunds are not available.

Refunds will not be issued if:

• The client is dissatisfied with the outcome or message of the reading.
• The reading does not contain the answer the client was hoping for.
• The client disagrees with or does not connect with the interpretation provided.

If a refund is approved, it will be processed using the original payment method wherever possible.

By completing the questionnaire and making payment, the client confirms that they have read and accepted the Disclaimer, Terms & Conditions, Privacy Policy and Refund Policy.

All readings are provided for guidance, personal reflection and entertainment purposes only. They should not be considered factual, guaranteed, or a substitute for professional, legal, financial or medical advice.

If you have any questions regarding this Refund Policy, please contact Willow Oracle on the contact page.