PRIVACY POLICY
PRIVACY POLICY
Effective date: 4 September 2026
1. DATA CONTROLLER
The controller responsible for personal data processed in connection with this store and the products offered through it is:
Nutrination, trading as YENNIX
Business ID: 2828745-3
Business address: Jyväskyläntie 31 B 43, 43100 Saarijärvi, Finland
Email: wellybeinginfo@gmail.com
2. SCOPE OF THIS POLICY
This Privacy Policy explains how we collect, use, store and share personal data when you:
- Visit our Payhip store
- Purchase, download, access or use a product
- Purchase a personalized or custom-made product
- Enrol in or access a course
- Create a customer account
- Contact customer support
- Subscribe to marketing communications
- Participate in features provided as part of a product or course
In this Privacy Policy, “products” includes digital downloads, audio files, videos, courses, workbooks, personalized digital products and any other products made available through our store.
Payhip, payment providers and other third-party services may also process personal data under their own privacy policies.
3. PERSONAL DATA WE MAY PROCESS
Depending on how you use the store and which product you purchase, we may process:
- Your name
- Your email address
- Your billing address and country
- Order date, product, price, currency, tax and payment status
- Coupons and discounts used
- Payhip customer account information
- Product download, access and delivery information
- Course access, progress or completion information made available through Payhip
- Information, preferences or instructions you voluntarily provide for a personalized or custom-made product
- Marketing preferences and consent records
- Messages, feedback and customer support communications
- Technical and security information made available by Payhip or related service providers
- Information necessary to investigate fraud, payment disputes, misuse or technical problems
We do not directly receive or store your complete payment card details. Payment information is processed by the payment provider selected during checkout.
Please do not send sensitive personal information through customer support messages, product instructions, forms or course discussions unless it is strictly necessary and specifically requested for the delivery of the product.
4. SOURCES OF PERSONAL DATA
We may receive personal data:
- Directly from you
- Through Payhip when you create an account, place an order, download a product or access a course
- From Stripe, PayPal or another payment provider in connection with payment and transaction status
- From email and customer support communications
- From information or instructions you provide for a personalized product
- From marketing tools, if you have separately chosen to subscribe
- From technical, security, hosting or analytics providers used in connection with the store
5. PURPOSES AND LEGAL BASES
We process personal data for the following purposes and on the following legal bases:
PERFORMANCE OF A CONTRACT
- Processing orders and payments
- Delivering digital products and content
- Providing product downloads or access
- Creating and managing customer accounts and course access
- Creating and delivering personalized or custom-made products
- Providing customer support
- Handling technical problems, complaints, payment disputes and refund requests
LEGAL OBLIGATIONS
- Maintaining accounting, transaction and tax records
- Complying with applicable consumer protection requirements
- Responding to lawful requests from courts, authorities or regulators
- Meeting other legal and regulatory obligations
LEGITIMATE INTERESTS
- Protecting the store, our business and customers against fraud, misuse and security threats
- Maintaining appropriate business, order and customer support records
- Establishing, exercising or defending legal claims
- Improving the security, reliability and operation of our store and products
- Understanding the general performance and use of our products, where permitted by law
- Preventing unauthorized sharing or misuse of digital products
CONSENT
- Sending marketing communications where consent is required
- Using non-essential analytics, advertising or marketing technologies where consent is required
- Processing other information for a specific purpose where we have requested your consent
You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
6. PERSONALIZED AND CUSTOM-MADE PRODUCTS
If you order a personalized or custom-made product, we may process the information you provide so that we can create, customize and deliver the product.
Only provide information that is necessary for the requested customization. Unless specifically requested and legally permitted, please do not provide health information or other sensitive personal data.
Information provided for customization will not be used for unrelated purposes without an appropriate legal basis.
7. PAYMENT PROCESSING
Payments are processed through Payhip and the payment provider selected during checkout, such as Stripe or PayPal.
These providers may process your name, contact details, billing information, transaction information and payment credentials under their own privacy policies and legal responsibilities.
YENNIX does not directly store complete payment card numbers or card security codes.
8. SERVICE PROVIDERS AND RECIPIENTS
Personal data may be disclosed or made available, where necessary, to:
- Payhip, which hosts the store, checkout, product delivery and courses
- Stripe, PayPal or another selected payment provider
- Email service providers, if marketing or customer communications are enabled
- File hosting, cloud storage, content delivery or video hosting providers, where used
- Hosting, security, technical support or analytics providers used by us
- Accountants, legal advisers and other professional advisers
- Tax, regulatory, law enforcement or judicial authorities where legally required
- Parties involved in a merger, sale or business restructuring, where legally permitted and appropriately protected
We do not sell your personal data.
9. INTERNATIONAL DATA TRANSFERS
Some service providers may process personal data outside Finland or the European Economic Area.
Where required by applicable data protection law, international transfers are protected using an applicable adequacy decision, standard contractual clauses or another lawful transfer mechanism.
Additional information concerning a provider’s processing, locations and safeguards is available in that provider’s privacy policy.
10. DATA RETENTION
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
In particular:
- Order, payment, accounting and tax information is retained for the period required by applicable law
- Customer account, product delivery, download and access information is retained while access is active and for a reasonable period afterward
- Course access, progress and completion information is retained while course access is active and for a reasonable period afterward
- Information provided for personalized products is retained for as long as reasonably necessary to create and deliver the product, provide support and protect legal rights
- Customer support, complaint and refund records are retained for as long as necessary to resolve the matter and protect legal rights
- Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer needed
- Fraud, misuse and security records are retained for as long as reasonably necessary to protect the store, products and customers or to establish or defend legal claims
Personal data may be retained for a longer period where required by law or in connection with a legal claim, payment dispute or other legal matter.
11. MARKETING COMMUNICATIONS
Marketing messages are sent only where permitted by law.
If you have subscribed to marketing communications, you may unsubscribe at any time by using the unsubscribe link included in an email or by contacting:
Unsubscribing from marketing does not prevent us from sending necessary messages concerning your order, payment, product delivery, account, access or customer support request.
12. COOKIES AND SIMILAR TECHNOLOGIES
The Payhip store may use cookies and similar technologies that are necessary for checkout, customer accounts, security, product delivery and the operation of the service.
Payhip or other enabled services may also use analytics, advertising or marketing technologies. Where consent is legally required, non-essential technologies should be used only according to the choices presented to you.
Your browser settings may allow you to restrict or delete cookies. Disabling necessary cookies may prevent parts of the store, checkout, product delivery or customer account from functioning correctly.
13. YOUR DATA PROTECTION RIGHTS
Subject to applicable law, you may have the right to:
- Receive information about the processing of your personal data
- Request access to your personal data
- Request correction of inaccurate or incomplete personal data
- Request deletion of personal data
- Request restriction of processing
- Object to processing based on legitimate interests
- Receive certain personal data in a portable format
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
These rights may be subject to legal limitations. For example, we may need to retain certain order and transaction information because of accounting, tax or legal obligations.
To exercise your rights, contact:
We may request information reasonably necessary to verify your identity before processing your request.
14. RIGHT TO COMPLAIN
You have the right to lodge a complaint with the competent data protection authority.
In Finland, the supervisory authority is the Office of the Data Protection Ombudsman:
15. DATA SECURITY
We use reasonable organizational and technical measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.
No online service can guarantee absolute security. Please use a strong password for your customer account and do not share your login details with anyone.
16. CHILDREN
The store and its products are intended primarily for adults.
We do not knowingly seek to collect personal data directly from children without an appropriate legal basis or required involvement and consent of a parent or legal guardian.
If you believe that a child has provided personal data improperly, please contact:
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy where necessary because of legal, technical, product-related or business changes.
The current version will be published on this page together with its effective date.
Last updated: 4 September 2026