REFUND AND WITHDRAWAL POLICY

Effective date: 4 September 2026

1. DIGITAL PRODUCTS

This Refund and Withdrawal Policy applies to all digital products sold through this store.

Products may include, for example:

• Audio and MP3 files
• Videos
• Guided meditations and hypnosis recordings
• Digital workbooks and other downloadable materials
• Online courses
• Bundles containing several types of digital content
• Personalized or custom-made digital products
• Other digital content described on the relevant product page

Digital products are supplied electronically. Depending on the product, delivery may take place through an immediate download, customer account, course access, email, private link or another electronic delivery method stated on the product page.

Unless expressly stated otherwise on the product page, no physical product will be delivered or available for return.

2. IMMEDIATE DELIVERY AND RIGHT OF WITHDRAWAL

Consumers in the European Union and European Economic Area normally have a 14-day right of withdrawal for distance purchases.

However, the right of withdrawal for digital content may end when:

• You expressly request and consent to delivery beginning before the end of the 14-day withdrawal period;
• You acknowledge that you will lose your right of withdrawal when delivery begins; and
• The digital content, download, account access or course access is provided to you.

Where this consent and acknowledgment are presented during Payhip checkout, completing the purchase confirms your request for immediate delivery and your acknowledgment that your statutory right of withdrawal will be lost when delivery begins.

If the required consent or acknowledgment has not been obtained, or delivery has not yet begun, any statutory right of withdrawal provided by applicable law remains unaffected.

3. PRODUCTS THAT ARE NOT DELIVERED IMMEDIATELY

Some products, particularly personalized or custom-made digital products, may require preparation before delivery.

The estimated delivery method or preparation time will be stated on the product page, order confirmation or related communication.

Where you expressly request that the preparation or performance of an individually provided service begins during the withdrawal period, applicable law may require you to pay a proportionate amount for work completed before a valid withdrawal request.

Where a product or service has been fully performed or digital content has been supplied after the legally required request, consent and acknowledgment, the right of withdrawal may be lost to the extent permitted by applicable law.

4. CHANGE-OF-MIND REFUNDS

Once digital content has been delivered or access has been granted and any applicable statutory withdrawal right has been validly lost, the purchase is final.

We do not provide change-of-mind refunds merely because:

• You changed your mind
• You no longer want or need the product
• You did not download, open, listen to, watch or use the product
• You did not begin or complete a course
• You no longer have time to use the product
• The product was not suitable for your personal preferences
• You expected a particular personal, emotional, professional or financial result
• You purchased the product at a different price from a later promotion
• You found a similar product elsewhere
• You did not have the required device, software, internet connection or compatible file player, where the relevant technical requirements were disclosed before purchase

A discounted purchase does not reduce or remove your mandatory statutory consumer rights.

5. PERSONALIZED AND CUSTOM-MADE DIGITAL PRODUCTS

Personalized and custom-made digital products are created using the information, preferences or instructions submitted by the customer.

The customer is responsible for ensuring that the submitted name, wording, pronunciation, preferences and other customization information are correct.

A refund is not normally provided solely because the customer:

• Provided incorrect or incomplete customization information
• Changed their mind about the requested customization after production began
• Would prefer a different style, wording or creative interpretation when the delivered product follows the agreed description and submitted instructions
• Expected a particular personal, emotional, professional or financial result

This does not affect any mandatory statutory rights. Please contact us if a personalized product materially differs from the agreed description or the customization information correctly submitted with the order.

6. STATUTORY RIGHTS AND EXCEPTIONS

Nothing in this Policy limits or excludes any mandatory rights or remedies you may have under applicable consumer law.

Please contact us if:

• You were charged more than once for the same purchase
• You paid for a product but did not receive the promised download, delivery or access
• An essential file is defective, corrupted or cannot be opened
• The product is materially different from its sales description
• A personalized product materially differs from the agreed customization instructions
• A significant technical problem prevents you from accessing or using the product and cannot be corrected within a reasonable time
• A refund, price reduction, repair, replacement or another remedy is otherwise required by applicable law

Depending on the circumstances and applicable law, the appropriate remedy may include:

• Restored access
• Technical assistance
• Repair or correction
• Replacement content or files
• Completion or correction of a personalized product
• A proportionate price reduction
• A full or partial refund

We may first attempt to correct the problem or provide replacement access where this is reasonable and permitted by law.

7. EXERCISING A VALID RIGHT OF WITHDRAWAL

Where you have a statutory right of withdrawal that has not ended, you may notify us of your decision to withdraw by sending a clear statement to:

wellybeinginfo@gmail.com

You may also use any electronic withdrawal function provided through the store or checkout platform, where available.

Your notice should include:

• Your name
• The email address used for the purchase
• The order date
• The name of the product
• Your order or transaction number, where available
• A clear statement that you wish to withdraw from the purchase

You do not need to provide a reason when exercising a valid statutory right of withdrawal.

8. REQUESTING SUPPORT OR A REFUND

To request assistance or a refund permitted under this Policy or applicable law, contact:

wellybeinginfo@gmail.com

Please include:

• Your name
• The email address used for the purchase
• The date of purchase
• The name of the product
• Your order or transaction number, where available
• A description of the problem
• Relevant screenshots or error messages, where appropriate

We will review the request and respond within a reasonable time.

9. SELLER INFORMATION

Nutrination, trading as YENNIX

Business ID: 2828745-3

Business address: Jyväskyläntie 31 B 43, 43100 Saarijärvi, Finland

Support email: wellybeinginfo@gmail.com

Last updated: 4 September 2026