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Frequently Asked Questions

Are these original Apple products?

No — our products are high-quality 1:1 replicas. They match the original design and functionality, including features like Active Noise Cancellation, Bluetooth pairing, wireless charging, and more.

Are they compatible with iOS and Android?

Yes — all Zenpods products work with both iPhone and Android devices using Bluetooth connectivity.

What’s the sound and mic quality like?

Expect clear, immersive sound with deep bass and good call quality. Our products closely replicate the original experience at a much more accessible price.

Do you offer a warranty?

Yes — we offer a 14-day replacement warranty. If your item has a defect or stops working within 14 days, we’ll send a free replacement.

Can I return my order?

Yes — you can return your product within 14 days of delivery if it’s unused and in original condition. Contact us to request a return label.

How long does shipping take?

Orders are processed within 24h. Shipping from the Netherlands 🇳🇱 takes 1–2 working days in NL, and 3–5 working days across the EU.

Will I get a tracking number?

Yes — tracking is provided for every order. You'll receive an email with your tracking link once your package is shipped.

Is the packaging branded?

Yes — all our products come in Apple-style retail packaging, including all necessary accessories.