Effective Date: 01-07-2025
Thank you for shopping with Zenbuds. We aim to process and deliver your order as quickly and efficiently as possible.
🚚 Shipping Zones & Rates
We currently ship to:
🇳🇱 Netherlands
- PostNL Standard (1–2 working days) – €4.95
- DHL Next-Day Delivery – €4.95
🇪🇺 European Union
- DHL EU Standard (2–5 working days) – €9.95
- DHL Express EU (1–2 working days) – €19.95
🌍 International
- DHL International Standard (5–10 working days) – €14.95
- DHL Express Worldwide (3–6 working days) – €24.95
⏱️ Processing Time
- Orders are processed within 1–2 business days (Monday to Friday).
- Orders placed after 14:00 may be processed the next business day.
📦 Order Tracking
Once your order is shipped, you’ll receive an email with a tracking link. You can monitor your delivery status at any time.
❗ Customs, Duties & Taxes
For international shipments, customs duties or import taxes may apply. These charges are the responsibility of the customer.
⚠️ Shipping Delays
While we do our best to meet delivery times, delays may occur due to:
- Carrier issues
- Weather conditions
- Customs inspections
We are not responsible for delays once the package is in the hands of the carrier.
🚫 Undeliverable Packages
If a package is returned due to an incorrect address or failure to collect, we can:
- Reship it (shipping costs apply), or
- Issue a refund minus original shipping charges
📬 Questions?
If you need help with shipping, contact us at:
📧 hello@zenbuds.nl