Last Updated: NOV 5th 2023

Business Information:

• Store Name: ZylunaArt
• Location: Solely online, based in Arizona

General Refund Policy:

• We want you to be completely satisfied with your purchase. If you are not, we offer the following options: Partial refunds for damaged or lost items.
• Store credit for lost or damaged items.
• Exemptions: Custom prints and commissions are not eligible for refunds.

Refund Eligibility:

• Refunds and exchanges are available for damaged or defective products.
• Items must be returned in their original condition and packaging for eligibility.

Refund Process:

• To initiate a refund or exchange, please contact our customer support team at coffeesstore2000@gmail.com within 7 days of receiving your order.
• Please provide your order number and a brief explanation of the reason for your refund or exchange request.

Refund Options:

• Refunds will be issued in the same form as the original payment or through Zelle/Stripe/Venmo/PayPal.
• Refunds typically take a maximum of 2 weeks to process from the date of the request.

Cancellation Policy:

• Orders can be canceled before shipment. Contact us at Coffeesstore2000@gmail.com to request a cancellation.

Special Circumstances:

• International orders: Please note that shipping fees and return shipping fees for international orders may vary.
• Lost or Stolen Packages: In the event of lost or stolen packages, please contact us for assistance.
• Delays: If your order experiences significant delays beyond the estimated delivery date, we offer refunds or exchanges upon request.

Legal Disclaimer:

• This refund policy is subject to change without prior notice. Please review this policy periodically for any updates.

Last. updated on: NOV 5 2023

ZylunaArt Store respects your privacy and is committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect:

1. Personal Information: We may collect personal information such as your name, email address, shipping address, billing address, and payment information when you place an order or create an account.
2. Browsing Information: We may collect non-personal information about your device, IP address, browser type, and operating system to improve your browsing experience on our website.
3. Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience on our website and analyze user behavior. You can manage your cookie preferences through your browser settings.

How We Use Your Information:

We use the information we collect for the following purposes:

1. To process and fulfill your orders, including order confirmation, shipping, and customer support.
2. To communicate with you regarding your orders, promotions, and updates related to our products and services.
3. To improve our website, products, and services based on your feedback and browsing behavior.
4. To prevent fraudulent activity and ensure the security of our website.

Data Sharing:

We may share your personal information with trusted third parties, including:

1. Payment Processors: We share payment information with secure payment processors to facilitate transactions.
2. Shipping Partners: We share shipping information with trusted shipping partners to deliver your orders.
3. Service Providers: We may engage third-party service providers to assist us in operating our website and conducting our business, subject to strict confidentiality obligations.

Your Choices:

You have the following rights regarding your personal information:

1. You can update or correct your personal information by contacting us directly.
2. You can opt out of receiving promotional emails by using the "unsubscribe" link provided in our emails.

Security:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage is completely secure.

Changes to this Privacy Policy:

We reserve the right to update or change this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the beginning of this policy.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at:

coffeesstore2000@gmail.com

The ZylunaArt store wants to provide you with a seamless and enjoyable shopping experience. Here is important information regarding shipping and delivery:

Order Processing:

• All our products are printed on-demand and fulfilled by our trusted partner, Printful.
• Please allow up to 3 weeks for the production of your order. The processing time may vary depending on the specific product and its availability.

Shipping Methods:

• We offer a variety of shipping options through Printful, including standard shipping and expedited shipping. Shipping options and estimated delivery times will be displayed during the checkout process.
• Shipping costs are calculated based on the destination, shipping method selected, and the weight and dimensions of your order.

Shipping Destinations:

• We offer shipping to most countries around the world. Shipping rates and delivery times may vary depending on your location.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the progress of your shipment.

Delivery Times:

• Estimated delivery times vary depending on the shipping method chosen and the destination. These times are provided by Printful and are subject to change.
• Please note that international shipments may be subject to customs clearance procedures, which can cause additional delays beyond our control.

Shipping Restrictions:

• Some products may have specific shipping restrictions due to their size, weight, or destination. Please review product details for any applicable restrictions.

Multiple Shipments:

• If your order contains multiple items, it may be shipped in separate packages to ensure the quickest delivery possible. You will receive separate tracking information for each shipment.

Shipping Fees:

• Shipping fees are calculated based on your order's weight, size, destination, and the selected shipping method.
• You can review shipping costs during the checkout process before finalizing your order.

Lost or Delayed Shipments:

• While we strive to provide accurate delivery estimates, unforeseen circumstances such as weather, customs delays, or carrier issues may occasionally lead to delays or lost shipments. If your order is significantly delayed or lost, please contact our customer support team at coffeesstore2000@gmail.com for assistance.

We appreciate your business and trust in the ZylunaArt Store. If you have any concerns or special requests regarding shipping and delivery, please do not hesitate to contact us.

At the ZylunaArt Store, we take great pride in the originality and creativity of our art products. We want to ensure that our customers have a clear understanding of our Intellectual Property Rights policy, which encompasses the following principles:

Ownership of Intellectual Property:

• All art products available on the ZylunaArt Store, including but not limited to prints, paintings, and digital artworks, are created and owned by ZylunaArt and its associated artists, unless otherwise specified.

Originality and Creativity:

• We are committed to producing unique and original art pieces that reflect the creative vision and artistic talents of our team of artists. We do not use AI image generators or automated tools to generate or create our art products.

Respect for Copyright and Trademark Rights:

• We respect the intellectual property rights of others and ensure that our products do not infringe on the copyrights, trademarks, or intellectual property of third parties.

Licensing and Usage:

• ZylunaArt retains all rights to the art products sold on our platform. Customers who purchase our art products are granted a limited license to use them for personal, non-commercial purposes only. Any use beyond this scope, including reproduction, distribution, or public display, without prior written consent from ZylunaArt, is strictly prohibited.

Reporting Intellectual Property Concerns:

• We take intellectual property rights seriously. If you believe that your intellectual property rights have been infringed upon by any product on our platform, or if you have any other intellectual property-related concerns, please contact us immediately at coffeesstore2000@gmail.com. We will promptly investigate and take appropriate action in accordance with applicable laws.

Our Commitment:

• ZylunaArt is dedicated to fostering creativity, respecting intellectual property rights, and delivering high-quality, original art products to our valued customers. We assure you that our commitment to originality and creativity is unwavering, and we will never use AI image generators or automated tools to create our art products.

By continuing to browse and make purchases on the ZylunaArt Store, you acknowledge and agree to our Intellectual Property Rights policy. We appreciate your support and understanding as we continue to bring unique and inspiring art to the world.