Return and Exchange Policy for Digital Products (Canva Templates)
1. General Policy
Due to the nature of digital products, all sales of Canva templates are final. We are unable to accept returns, offer refunds, or provide exchanges for digital items once the purchase has been completed.
2. Non-Refundable Items
- Digital Downloads: All Canva templates and other digital products are non-refundable. Once you have gained access to the file, we cannot offer a refund or exchange.
- Instant Access: Upon completing your purchase, you will immediately receive a download link or access to your Canva template. As these are digital files, they are considered "used" once downloaded or accessed.
3. Exceptions
- File Issues: If you encounter any issues with the file (e.g., it’s corrupted, incomplete, or not as described), please contact us within 7 days of purchase. We will assist in resolving the issue by providing a replacement file or offering technical support to ensure the product works as intended.
4. Customer Satisfaction
Your satisfaction is important to us. If you are unhappy with your purchase or have any concerns, please reach out to us. We are committed to providing excellent customer service and will work with you to address any issues.
5. Usage Rights
- Personal Use: All purchased Canva templates are for personal use only. You may not resell, distribute, or share the files with others.
- Commercial Use: If the template is intended for commercial use, please review our licensing terms, or contact us for more information.
6. Contact Us
For any questions, issues, or concerns regarding your digital purchase, please contact us at our TIKTOK Account by DM or click CS support on the bellow this website, we’re here to help and ensure you have a positive experience with our products.
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