1. Calming a frustrated buyer
“A customer complains their front door arrived scratched. Write a calm, empathetic reply, apologize sincerely, and offer a timeline for inspection and replacement. Show them you care about resolving it fast.”
2. Miscommunication in delivery time
“The customer expected delivery in 10 days, but production takes 15. Write a professional email that explains the delay, reaffirms product quality, and offers a small gesture (e.g., free installation) as goodwill.”
3. Negative review response
“Write a public response to a 2-star Google review where the customer says the sales staff was unhelpful. Acknowledge their frustration, express your intention to improve, and invite them to discuss it privately.”