• 💸 Refund Policy

Last updated: April 2025

We stand behind the quality of our digital products — and we want you to feel confident in your purchase.

If you’re not completely satisfied, we offer a 100% money-back guarantee within 14 days of your purchase. No hassle. No hard feelings.

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✅ Eligibility for Refunds

To be eligible for a refund:

• Your request must be submitted within 14 calendar days from the date of purchase.

• The product must be a digital product purchased directly from https://payhip.com/frameandsash

• You must include the email address you used at checkout or your order ID.

Note: Refunds are only applicable to the original buyer and are processed via the original payment method through Stripe.

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🚫 Non-Refundable Situations

We may not issue a refund if:

• The refund request is made after 14 days

• The product was purchased through a third-party reseller or platform

• You have already downloaded the product and used it extensively (based on file access logs)

• You’ve previously received a refund on another product and request a second one without valid reason

We reserve the right to deny refund requests that appear to be fraudulent or abusive.

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💬 How to Request a Refund

Simply email us at frameandsash.webshop@frameandsash.com with the subject line “Refund Request” and include:

• Your full name

• The email used at purchase

• Your order number (if available)

• A brief explanation (optional, but helps us improve!)

We aim to process all valid refund requests within 3–5 business days.

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🔁 Exchanges or Product Replacements

If you accidentally ordered the wrong product or had issues accessing your download, let us know — we’re happy to help resolve it without needing a refund.

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📞 Contact

If you have any questions about this Refund Policy or anything else, reach out anytime:

frameandsash.webshop@frameandsash.com