Last updated: April 2025

At Frame & Sash, we respect your privacy like we respect a perfectly sealed window – no leaks, no surprises.

This Privacy Policy describes what data we collect, how we use it, and how we keep it safe. If you have any questions, don’t hesitate to contact us at frameandsash.webshop@gmail.com

Information We Collect

When you interact with our website or purchase our digital products, we may collect the following information:

• Name and email address (for communication and access to purchased content)

• Payment information (securely processed by Stripe — we never store your card details)

• Billing address

• IP address and browser information (for security and analytics purposes)

• Support interactions (messages, requests, and feedback)

Why We Collect This Data

We only collect information that helps us deliver an excellent experience. Here’s what we use your data for:

• To deliver the digital products you’ve purchased

• To send helpful updates and prompt-pack revisions

• To respond to your questions or support inquiries

• To improve the performance and usability of our website

• To comply with legal and tax obligations

Sharing Your Information

We don’t sell your data. Ever.

But we do share limited information with trusted third parties — only when necessary:

• Stripe – to process your payment securely

• Email tools (like MailerLite or ConvertKit) – to send you product updates (if you subscribe)

• Analytics providers (like Google Analytics) – to understand how users interact with our site

All of our service providers comply with relevant privacy laws and are vetted for data security.

Security Practices

Your data is stored securely using industry-standard practices. We use:

• SSL encryption on our website

• Secure servers managed by our hosting provider

• Limited internal access to personal information

• Stripe’s PCI-compliant infrastructure for all transactions

If there’s ever a data breach (hopefully never), we’ll notify affected users within 72 hours.

International Users

If you’re accessing our site from the EU or UK, we process your data in compliance with GDPR. You have the right to:

• Access your data

• Request correction or deletion

• Withdraw consent

• Lodge a complaint with your local data authority

Just email us at privacy@frameandsash.com and we’ll sort it out quickly — no drama.

Data Retention

We keep your data as long as necessary to fulfill the purpose for which it was collected, or as required by law (e.g. tax and accounting obligations).

You can request deletion of your data any time — and we’ll respect your wish, unless we’re legally required to retain certain details.

Changes to This Policy

We might update this policy occasionally to reflect changes in technology, legislation, or how we do business.

When we do, we’ll post the updated version right here — and if the changes are significant, we’ll let you know by email.

Contact Us

Questions, concerns, or need a copy of your data?

frameandsash.webshop@gmail.com